Disgusting Vishnu Tuning Customer Service

[Stealth135i]

I feel i have given Vishnu Tuning (PRocede) more than enough time to sort out my problems before i posted online but i think it is time i did and hopefully this will make them act on the problems and sort out this customer service or lack thereof.

I ordered my N55 procede over 6 months ago paying over $950 for it. It then took almost 2 months to ship due to stocking problems in which i had to keep emailing them to try get mine shipped and only managed to get my procede shipped after a phone call to them.

I then received the wrong harness as i need a RHD harness i then had to wait another 3 weeks for a replacement harness. Finally i received everything, and then apon install a week later i installed and the procede would not tune.

I sent multiple logs to Shiv himself and their technical email. And did not even get a reply!. After a week of waiting i called and complained about my problem only to be told they will send me a replacement unit!

i heard nothing about the results of my logs or anything to this day. It has now been 2 weeks since i was told i would get a new unit shipped and have not heard from them and i sent yet another email yesterday to either get refund or have my unit shipped immediately!


This is the most expensive part on my car and it has not worked for 6 months!!! Am i being unfair at posting this? I personally dont think so!.



I feel i need to move to the competitors product if this is not resolved as this is ridiculous!

[Satalite]

Originally Posted by Stealth135i

I feel i have given Vishnu Tuning (PRocede) more than enough time to sort out my problems before i posted online but i think it is time i did and hopefully this will make them act on the problems and sort out this customer service or lack thereof.

I ordered my N55 procede over 6 months ago paying over $950 for it. It then took almost 2 months to ship due to stocking problems in which i had to keep emailing them to try get mine shipped and only managed to get my procede shipped after a phone call to them.

I then received the wrong harness as i need a RHD harness i then had to wait another 3 weeks for a replacement harness. Finally i received everything, and then apon install a week later i installed and the procede would not tune.

I sent multiple logs to Shiv himself and their technical email. And did not even get a reply!. After a week of waiting i called and complained about my problem only to be told they will send me a replacement unit!

i heard nothing about the results of my logs or anything to this day. It has now been 2 weeks since i was told i would get a new unit shipped and have not heard from them and i sent yet another email yesterday to either get refund or have my unit shipped immediately!


This is the most expensive part on my car and it has not worked for 6 months!!! Am i being unfair at posting this? I personally dont think so!.



I feel i need to move to the competitors product if this is not resolved as this is ridiculous!

I would be out the door and on to a new product!

[Omar@ActiveAutowerke]

Sorry to hear about your troubles. Give them another chance by calling them. Hope everything works out for you and you get to enjoy your car again.