Individual Order Locked?

HolyChitMeng · 01-22-2022, 07:25 PM

Anyone have any experiences with making changes to an order after their Individual order was approved?
My SA put a request in for my color, and bmw approved it, but they mistakenly put Extended instead of full leather.
I'm still in Status 111, and I'm still in "Order Placed", but my SA told me that the order was locked.
Is there someone I can email? Full leather is a must for me.

kjx · 01-22-2022, 07:28 PM

It's locked to the dealer but someone here was able to get BMW NA to adjust it. And anyway, if the dealership made a mistake, how is it your problem? If nobody can resolve it, ask them to give you a new allocation and eat the incorrectly ordered car.

HolyChitMeng · 01-22-2022, 07:30 PM

Quote:

Originally Posted by kjx

It's locked to the dealer but someone here was able to get BMW NA to adjust it. And anyway, if the dealership made a mistake, how is it your problem? If nobody can resolve it, ask them to give you a new allocation and eat the incorrectly ordered car.

Unfortunately it's a smaller dealer so another allocation would take forever.
Any insight on what your dealer did to get it changed from BMW NA?
Really bummed about the lack of full leather

GGG333 · 01-22-2022, 07:38 PM

Quote:

Originally Posted by HolyChitMeng

Anyone have any experiences with making changes to an order after their Individual order was approved?
My SA put a request in for my color, and bmw approved it, but they mistakenly put Extended instead of full leather.
I'm still in Status 111, and I'm still in "Order Placed", but my SA told me that the order was locked.
Is there someone I can email? Full leather is a must for me.

If it's status 111 or even 112 , it is absolutely NOT locked.

150 is locked.

HolyChitMeng · 01-22-2022, 07:40 PM

Quote:

Originally Posted by DK__LA

Quote:

Originally Posted by HolyChitMeng

Anyone have any experiences with making changes to an order after their Individual order was approved?
My SA put a request in for my color, and bmw approved it, but they mistakenly put Extended instead of full leather.
I'm still in Status 111, and I'm still in "Order Placed", but my SA told me that the order was locked.
Is there someone I can email? Full leather is a must for me.

If it's status 111 or even 112 , it is absolutely NOT locked.

150 is locked.

I was under the understanding of this too, but supposedly when putting an individual request in, it locks everything in.
Regardless of status.
The managers have tried to make the edits to no avail. I'm assuming bmw na has to be contacted, but unsure as to how to go about doing so.
What a stressful process.

GGG333 · 01-22-2022, 07:47 PM

Quote:

Originally Posted by HolyChitMeng

Quote:

Originally Posted by DK__LA

Quote:

Originally Posted by HolyChitMeng

Anyone have any experiences with making changes to an order after their Individual order was approved?
My SA put a request in for my color, and bmw approved it, but they mistakenly put Extended instead of full leather.
I'm still in Status 111, and I'm still in "Order Placed", but my SA told me that the order was locked.
Is there someone I can email? Full leather is a must for me.

If it's status 111 or even 112 , it is absolutely NOT locked.

150 is locked.

I was under the understanding of this too, but supposedly when putting an individual request in, it locks everything in.
Regardless of status.
The managers have tried to make the edits to no avail. I'm assuming bmw na has to be contacted, but unsure as to how to go about doing so.
What a stressful process.

Well shit , I just changed my BSM to Grey Back thanks to an individual here on the forums lol and the approval should come in on Monday.

I'll watch out for this as well and call my friend who's the sales to confirm this won't happen as I absolutely also would not take extended.

jimbethesda · 01-22-2022, 07:47 PM

Quote:

Originally Posted by HolyChitMeng

Quote:

Originally Posted by DK__LA

Quote:

Originally Posted by HolyChitMeng

Anyone have any experiences with making changes to an order after their Individual order was approved?
My SA put a request in for my color, and bmw approved it, but they mistakenly put Extended instead of full leather.
I'm still in Status 111, and I'm still in "Order Placed", but my SA told me that the order was locked.
Is there someone I can email? Full leather is a must for me.

If it's status 111 or even 112 , it is absolutely NOT locked.

150 is locked.

I was under the understanding of this too, but supposedly when putting an individual request in, it locks everything in.
Regardless of status.
The managers have tried to make the edits to no avail. I'm assuming bmw na has to be contacted, but unsure as to how to go about doing so.
What a stressful process.

Push on the dealer harder. Make them call BMW

HolyChitMeng · 01-22-2022, 07:50 PM

Quote:

Originally Posted by jimbethesda

Quote:

Originally Posted by HolyChitMeng

Quote:

Originally Posted by DK__LA

Quote:

Originally Posted by HolyChitMeng

Anyone have any experiences with making changes to an order after their Individual order was approved?
My SA put a request in for my color, and bmw approved it, but they mistakenly put Extended instead of full leather.
I'm still in Status 111, and I'm still in "Order Placed", but my SA told me that the order was locked.
Is there someone I can email? Full leather is a must for me.

If it's status 111 or even 112 , it is absolutely NOT locked.

150 is locked.

I was under the understanding of this too, but supposedly when putting an individual request in, it locks everything in.
Regardless of status.
The managers have tried to make the edits to no avail. I'm assuming bmw na has to be contacted, but unsure as to how to go about doing so.
What a stressful process.

Push on the dealer harder. Make them call BMW

That's what I'm gonna tell them to do, they said they sent an email to their regional rep, with no progress being made. Maybe a call has to be made.

GGG333 · 01-22-2022, 07:52 PM

Quote:

Originally Posted by HolyChitMeng

Quote:

Originally Posted by jimbethesda

Quote:

Originally Posted by HolyChitMeng

Quote:

Originally Posted by DK__LA

Quote:

Originally Posted by HolyChitMeng

Anyone have any experiences with making changes to an order after their Individual order was approved?
My SA put a request in for my color, and bmw approved it, but they mistakenly put Extended instead of full leather.
I'm still in Status 111, and I'm still in "Order Placed", but my SA told me that the order was locked.
Is there someone I can email? Full leather is a must for me.

If it's status 111 or even 112 , it is absolutely NOT locked.

150 is locked.

I was under the understanding of this too, but supposedly when putting an individual request in, it locks everything in.
Regardless of status.
The managers have tried to make the edits to no avail. I'm assuming bmw na has to be contacted, but unsure as to how to go about doing so.
What a stressful process.

Push on the dealer harder. Make them call BMW

That's what I'm gonna tell them to do, they said they sent an email to their regional rep, with no progress being made. Maybe a call has to be made.

Yes push hard on them , this needs to be corrected asap because if this flips to 150 magically , then you are SOL.

HolyChitMeng · 01-22-2022, 07:54 PM

Quote:

Originally Posted by DK__LA

Quote:

Originally Posted by HolyChitMeng

Quote:

Originally Posted by jimbethesda

Quote:

Originally Posted by HolyChitMeng

Quote:

Originally Posted by DK__LA

Quote:

Originally Posted by HolyChitMeng

Anyone have any experiences with making changes to an order after their Individual order was approved?
My SA put a request in for my color, and bmw approved it, but they mistakenly put Extended instead of full leather.
I'm still in Status 111, and I'm still in "Order Placed", but my SA told me that the order was locked.
Is there someone I can email? Full leather is a must for me.

If it's status 111 or even 112 , it is absolutely NOT locked.

150 is locked.

I was under the understanding of this too, but supposedly when putting an individual request in, it locks everything in.
Regardless of status.
The managers have tried to make the edits to no avail. I'm assuming bmw na has to be contacted, but unsure as to how to go about doing so.
What a stressful process.

Push on the dealer harder. Make them call BMW

That's what I'm gonna tell them to do, they said they sent an email to their regional rep, with no progress being made. Maybe a call has to be made.

Yes push hard on them , this needs to be corrected asap because if this flips to 150 magically , then you are SOL.

Yup!
I hope everything goes well on the grey black order! Have them print out a spec sheet before they submit the paperwork.
I'm already pulling my hair out and I don't even have a vin yet! Haha

GGG333 · 01-22-2022, 07:58 PM

Quote:

Originally Posted by HolyChitMeng

Quote:

Originally Posted by DK__LA

Quote:

Originally Posted by HolyChitMeng

Quote:

Originally Posted by jimbethesda

Quote:

Originally Posted by HolyChitMeng

Quote:

Originally Posted by DK__LA

Quote:

Originally Posted by HolyChitMeng

Anyone have any experiences with making changes to an order after their Individual order was approved?
My SA put a request in for my color, and bmw approved it, but they mistakenly put Extended instead of full leather.
I'm still in Status 111, and I'm still in "Order Placed", but my SA told me that the order was locked.
Is there someone I can email? Full leather is a must for me.

If it's status 111 or even 112 , it is absolutely NOT locked.

150 is locked.

I was under the understanding of this too, but supposedly when putting an individual request in, it locks everything in.
Regardless of status.
The managers have tried to make the edits to no avail. I'm assuming bmw na has to be contacted, but unsure as to how to go about doing so.
What a stressful process.

Push on the dealer harder. Make them call BMW

That's what I'm gonna tell them to do, they said they sent an email to their regional rep, with no progress being made. Maybe a call has to be made.

Yes push hard on them , this needs to be corrected asap because if this flips to 150 magically , then you are SOL.

Yup!
I hope everything goes well on the grey black order! Have them print out a spec sheet before they submit the paperwork.
I'm already pulling my hair out and I don't even have a vin yet! Haha

Thank you !
Hoping the same for you and I know everything will work out for the best.
Raise hell!

calbears · 01-22-2022, 08:53 PM

Quote:

Originally Posted by DK__LA

If it's status 111 or even 112 , it is absolutely NOT locked.

150 is locked.

Special order color 112 IS locked. Only 111 is still modifiable. The dealer will need to send an email to their BMW NA regional person (a sales manager should definitely know who to contact as it should be the same person they email to order a special order color). Request the change ASAP before it hits 112.

HolyChitMeng · 01-22-2022, 09:15 PM

Quote:

Originally Posted by calbears

Quote:

Originally Posted by DK__LA

If it's status 111 or even 112 , it is absolutely NOT locked.

150 is locked.

Special order color 112 IS locked. Only 111 is still modifiable. The dealer will need to send an email to their BMW NA regional person (a sales manager should definitely know who to contact as it should be the same person they email to order a special order color). Request the change ASAP before it hits 112.

Hopefully this works, they said they sent an email. I wanted to make more changes than just the interior, but at this point I'll just take the interior change.

Mar48 · 01-23-2022, 12:40 AM

https://g05.bimmerpost.com/forums/sh....php?t=1649834

I was also locked at status 111 with an individual order..

HolyChitMeng · 01-23-2022, 01:19 AM

Quote:

Originally Posted by Mar48

https://g05.bimmerpost.com/forums/sh....php?t=1649834

I was also locked at status 111 with an individual order..

We're they able to make changes?
I think I'd have to back out of the car if it lacks full leather. What a bummer

Custom Install · 01-23-2022, 03:33 AM

I had a locked individual order and decided I wanted to change the callipers to black. My SA told me I'd probably have to start again and loose the allocation but I wasn't willing to do that (I'd have them painted myself rather than push the order back but I asked him to see what he could do)
They had to contact the factory and luckily the change was made. Now this might have been down to it only being the callipers but I had a fully loaded spec and I assume they made an exception.
Not sure how others have got on but you can only try and keep pushing them. In the end you have to get exactly the spec you want when doing the individual builds.
I also had to appreciate the fact I had changed my mind so couldn't make a big deal out of it.

jmr0311 · 01-23-2022, 05:20 AM

My allocation is on status 102 (Special Request Order Rec) and I'm getting the same run around from my SA as the OP because I want to add Parking Assistant to an already fully loaded M4 Xdrive Competition order.

Mar48 · 01-23-2022, 11:26 AM

Quote:

Originally Posted by HolyChitMeng

We're they able to make changes?
I think I'd have to back out of the car if it lacks full leather. What a bummer

Nope they submitted my request and BMWNA denied it. The dealer told me, they will be receiving my car whether I want to cancel and order a new one or not (so they would have to sell my individual spec if I really wanted the change I requested. Luckily the change was more something my fam wanted, then me personally, so I'll still be happy as is

HolyChitMeng · 01-23-2022, 12:12 PM

Quote:

Originally Posted by Mar48

Quote:

Originally Posted by HolyChitMeng

We're they able to make changes?
I think I'd have to back out of the car if it lacks full leather. What a bummer

Nope they submitted my request and BMWNA denied it. The dealer told me, they will be receiving my car whether I want to cancel and order a new one or not (so they would have to sell my individual spec if I really wanted the change I requested. Luckily the change was more something my fam wanted, then me personally, so I'll still be happy as is

This scares me, I can't believe I'll have to wait another couple of months for a mistake I didn't even commit. Frustrating

Mar48 · 01-23-2022, 12:22 PM

Quote:

Originally Posted by HolyChitMeng

This scares me, I can't believe I'll have to wait another couple of months for a mistake I didn't even commit. Frustrating

Your SA, should've done what my SA did and print the build spec sheet before submitting. Poor move on their end, particularly with an individual build.

HolyChitMeng · 01-23-2022, 12:53 PM

Quote:

Originally Posted by Mar48

Quote:

Originally Posted by HolyChitMeng

This scares me, I can't believe I'll have to wait another couple of months for a mistake I didn't even commit. Frustrating

Your SA, should've done what my SA did and print the build spec sheet before submitting. Poor move on their end, particularly with an individual build.

Yeah, that would have been a great help. I should have them done that, best I can do at this point is hope bmwna can make the slight change from extended to full. It's not even a different color!

'Cane · 01-23-2022, 07:13 PM

I’ve had cars with full leather, and I wouldn’t let not having it prevent me from taking delivery, but to each their own I guess.

01-22-2022, 07:25 PM	#1
HolyChitMeng Captain 1295 Rep 843 Posts Drives: 2009 E93 M3 Join Date: Sep 2013 Location: New York iTrader: (1) Garage List 2008 E90 M3 [0.00] 1995 BMW M3 [0.00] 2004 BMW M3 [0.00] 2011 BMW 335xi [0.00] 2011 BMW 335is [0.00] 2009 BMW M3 [0.00]	Individual Order Locked? Anyone have any experiences with making changes to an order after their Individual order was approved? My SA put a request in for my color, and bmw approved it, but they mistakenly put Extended instead of full leather. I'm still in Status 111, and I'm still in "Order Placed", but my SA told me that the order was locked. Is there someone I can email? Full leather is a must for me. Attached Images
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01-22-2022, 07:28 PM	#2
kjx ///M ♥ Recycled Dinosaurs 3197 Rep 1,775 Posts Drives: BMW M4, BMW X5 45e Join Date: Jul 2021 Location: Seattle, WA iTrader: (0) Garage List 2022 BMW M4 Competi ... [0.00] 2021 BMW X5 45e [0.00]	It's locked to the dealer but someone here was able to get BMW NA to adjust it. And anyway, if the dealership made a mistake, how is it your problem? If nobody can resolve it, ask them to give you a new allocation and eat the incorrectly ordered car. __________________ 2022 BMW ///M4 Comp M xDrive (Enzian, Kyalami - insta \| youtube \| bp featured: Delivery + 963M + 2x Enzian!) \| 2021 BMW X5 45e (Carbon Black Metallic, Ivory White) BMW CCA LIFETIME MEMBER \| Past cars: 2016 BMW 435i Gran Coupe (Carbon Black Metallic, Oyster White - Euro-delivery)
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01-23-2022, 12:40 AM	#14
Mar48 Colonel 1100 Rep 2,111 Posts Drives: '22 M3 Comp xDrive - Atlantis Join Date: Jun 2014 Location: MN iTrader: (1)	https://g05.bimmerpost.com/forums/sh....php?t=1649834 I was also locked at status 111 with an individual order.. __________________ IG: SirLanzelotte Individual Atlantis Metallic G80 M3 Competition xDrive 2015 Audi Allroad P+ Brilliant Black/Black Past: F80 M3/Z4MR/E46 M3/Z4MC/Z3MR/335Xi
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01-23-2022, 03:33 AM	#16
Custom Install Captain 2226 Rep 752 Posts Drives: G82 M4 Comp X-Drive Individual Join Date: Aug 2021 Location: Scotland iTrader: (0) Garage List 2022 G82 XC [10.00]	I had a locked individual order and decided I wanted to change the callipers to black. My SA told me I'd probably have to start again and loose the allocation but I wasn't willing to do that (I'd have them painted myself rather than push the order back but I asked him to see what he could do) They had to contact the factory and luckily the change was made. Now this might have been down to it only being the callipers but I had a fully loaded spec and I assume they made an exception. Not sure how others have got on but you can only try and keep pushing them. In the end you have to get exactly the spec you want when doing the individual builds. I also had to appreciate the fact I had changed my mind so couldn't make a big deal out of it. __________________ E30 325i Sport: E36 318is: E36 328i Sport: E46 330Ci Sport: E86 Z4 3.0i F82 M4: F82 M4 Comp Individual LCI G82 M4 Comp X-Drive Individual FDG
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01-23-2022, 05:20 AM	#17
jmr0311 Lieutenant 248 Rep 430 Posts Drives: 22' G82Cx Velvet Blue Join Date: Jan 2014 Location: San Antonio iTrader: (0)	My allocation is on status 102 (Special Request Order Rec) and I'm getting the same run around from my SA as the OP because I want to add Parking Assistant to an already fully loaded M4 Xdrive Competition order.
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01-23-2022, 07:13 PM	#22
'Cane Major General 8500 Rep 5,372 Posts Drives: 2022 Aventurin/SS G82 xDrive Join Date: Feb 2007 Location: South Florida iTrader: (0) Garage List 2022 M4 Comp AWD [8.00]	I’ve had cars with full leather, and I wouldn’t let not having it prevent me from taking delivery, but to each their own I guess.
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