01-13-2022, 08:13 AM | #266 | |
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01-13-2022, 12:28 PM | #267 |
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what is BMW going to do to compensate all of us that have been stuck in QC for so long? additional extended warranty, a pair of M socks to keep our feet warm when not in the cars, winter wheel setups, or just a thanks for spending 80K plus on your car and beat it?
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01-13-2022, 01:25 PM | #268 |
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I emailed BMW UK to complain last week and received the following reply today. A totally unsatisfactory and patronising response that effectively paraphrased my own initial email back to me! I've requested that they elevate this further.
"Thanks for your email about the delay on your BMW M4. I'm sorry to hear about this - I can understand why you're frustrated. We’re currently making some changes to our IT systems, so I can only apologise for the delay in my response. I understand the main reason for the delay is due to the global semiconductor shortage, this is a global issue, and not restricted to the automotive industry and as such is outside of BMW UK’s control. This global chip shortage is having some unexpected effects on all car and electronic manufacturers. While I can appreciate your frustration with the overall situation, the pandemic has caused many delays to production and a lot of our models do have a longer lead time than we’d normally expect. When further communications are released, [your BMW dealer] will be in the best position to update you. I know this may not be the answer you were hoping for, and I’m sorry for any disappointment caused. If you need anything in the meantime, please get back in touch." |
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01-13-2022, 01:50 PM | #269 | |
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Yah that's a non-response. Just to be clear, where is says "[your BMW dealer]," is that how the email was sent you you? Or did you redact the name of your dealer?
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01-13-2022, 03:50 PM | #270 | |
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And yep, I redacted the dealer name -- they've been absolutely fantastic to be fair and are as much in the dark as me! Also, another member of the m3cutters forum in the UK also received exactly the same reply! Last edited by nitsua1978; 01-13-2022 at 03:51 PM.. Reason: extra detail |
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01-13-2022, 03:52 PM | #271 |
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OK, cool. I just wanted to know if that's how they sent it out. I love when companies leave blanks and fields like that in form letters by accident. There is no better way to let a customer know you don't value them than by sending them an incomplete form letter.
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01-13-2022, 07:19 PM | #272 |
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Man, I knew I shouldn't have browsed thru the Week 1 build thread tonight. Lots of chatter around what boat they are on and when it arrives….
Happy for them, I suppose, but it's not encouraging for the QC purgatory crew, especially when my CA keeps telling me the QC delays are normal and the car is on its way… |
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01-13-2022, 07:29 PM | #273 |
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Completely agree with you. No new information, and replied to you in a tone that makes you feel like you've not been researching the issue.
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01-13-2022, 07:32 PM | #274 | |
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01-13-2022, 07:37 PM | #275 | ||
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When the G80 arrives….well, I'll cross that bridge when it comes. |
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01-13-2022, 07:49 PM | #276 | |||
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01-13-2022, 10:00 PM | #277 | |
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We too are confused how we make it through in days and somehow the rest of you are stuck without answers and parts that apparently we could get. At the end of the day it's still a production line and still needs to keep moving. Just how if you get a brand new shiny iPhone on launch day and it ends up being DOA how apple won't open up a new box for you and give you a different one. They have to go into their replacement and repair supply which has different inventory. |
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01-14-2022, 01:51 PM | #278 |
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01-14-2022, 06:10 PM | #279 |
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Damn, I really shouldn't have done that either. Painful to see cars ordered 2 months after mine will arrive at least a month before mine. I've already lost my 0.9 rate lock in the process.
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01-14-2022, 06:13 PM | #280 | |
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01-14-2022, 06:19 PM | #281 | |
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01-14-2022, 07:29 PM | #282 |
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Nothing. In reality, the cars aren't ours yet.
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01-15-2022, 07:12 AM | #283 |
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No denying that BMW has decided the M4 Owner doesn't warrant the precious RAM chips needed... ALL other models are being finished ahead of the M4's.
It honestly will effect my next purchase which was going to be moving my wife from her '21 X545e to a '23 - Looking for alternatives now. Not the BMW gives a crap... |
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01-15-2022, 08:30 AM | #285 |
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01-15-2022, 09:20 AM | #286 |
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