11-17-2021, 07:58 AM | #23 | |
mt4life
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11-17-2021, 08:02 AM | #24 | |
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I'll bet the marketing team at Sirius found that giving 1 year subscriptions doesn't add to the number of customers, so they are downgrading the free offer. I agree about escalating it to their customer service if it's something that matters to you, as it was promised on the original car sticker.
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11-17-2021, 08:38 AM | #25 |
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I initially got an email from Sirius right after I got my car that asked if I wanted to set up my free Sirius subscription that came with the car. Went through the prompts then activated it. No clue. The screenshot is from me just logging in and going to my account. Maybe it's because I a new customer (didn't have Sirius in my previous car)… dunno just spit ballin here. Definitely never have called though.
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jimbethesda1856.00 |
11-17-2021, 09:42 AM | #26 |
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I think your missing the point. It's not about money, it's about deception. If you were a dealer you would tell the customer to go pound sand? Very short going concern for sure.
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jimbethesda1856.00 |
11-17-2021, 09:45 AM | #27 |
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11-17-2021, 09:53 AM | #28 | |
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11-17-2021, 09:55 AM | #29 |
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See my prior post. I had the same problem. Dealer has to call them and set up the radio. This is affecting people who had the RAM stop sale.
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11-17-2021, 09:58 AM | #30 | |
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11-17-2021, 10:35 AM | #31 |
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11-17-2021, 10:35 AM | #32 | ||
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11-17-2021, 11:33 AM | #33 |
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My expiration date still shows 1 year after purchase date for me.
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11-17-2021, 12:05 PM | #34 |
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Sirius has been playing this game since the e46 days. You'll need to keep trying different reps until you get someone who listens.
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11-17-2021, 12:13 PM | #35 |
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Yeah, they are hard to deal with. Over the phone, and their web system. Pisses me off I can subscribe online, but have to call to cancel. I "kinda" like their service, but these other issues will probably result in me not extending past the free trial. My wife can't live without it, so we'll continue to subscribe on her car.
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Tyga113235.50 |
11-17-2021, 01:46 PM | #36 |
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Had the 12 month, then suddenly stopped 2 weeks ago. BMW NA and Dealer were useless. Contacted XM corporate and got a 3 month trial and will call in Feb to get another 3 month trial, so worked out OK after I did all of the work. No one knows why--including XM. They show only an initial 3 month when I got the car 4/24--although it went 6+ months before it cancelled. It was advertised--on the MSRP, and I want it, so went to the trouble to get an equitable solution. Nothing to do with money, only principle.
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11-17-2021, 02:08 PM | #37 | |
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11-17-2021, 03:49 PM | #38 | |
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Was just saying pointing the finger at the dealer for every little thing makes no sense for those who do. |
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11-17-2021, 05:19 PM | #39 |
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I would honestly refuse delivery of my car unless the dealer is willing to pick up the tab. Sorry, that is a blatant lie like others have said.
I can't wait for the class action also. Heads are going to roll |
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11-17-2021, 05:20 PM | #40 | |
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This rationalization doesn't fly |
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jimbethesda1856.00 |
11-17-2021, 05:28 PM | #41 |
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This happens on vehicles that have the RAM stop sale, and BMW can rectify the issue. It might be a pain for your CA/dealership to find the right person at BMW to get it done, but I know for a fact that each region has an individual who can get it straightened out.
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11-18-2021, 01:46 PM | #42 |
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No. My dealer got it from Crevier--virtually exactly as I would have ordered. Strangely, came without XM even showing in media. Dealer had to jump through loops with BMW NA to get it up. But--ran fine until recently. As I said, BMW and Dealer were useless to get it back up for free. Fortunately, XM Corporate had a great CS lady. Expect others will be having problems soon.
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11-18-2021, 08:02 PM | #44 | ||
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I love people like you making comments like that, some people value principles, not necessarily the 60-100 dollars or whatever. And you know what, the people that value their 60-100 dollars. That's their money. They paid for something, they should get it. Bmw should do everything to make it right and apologetic for making it an inconvenience for the customer who just oh spent 90-100k with them.
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