08-03-2022, 04:15 PM | #1 |
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UPDATE: So I was excited abt my break in service until I saw this…
UPDATE: So my baby has been made whole again. Got a brand new tire and wheel today. I also kept the old ones as a spare. Alignment was checked and it was slightly out of whack so that was fixed. In addition, a software update was performed and now my display shows my car in individual Gray Black. Lastly, SA told me that they reprimanded the kid that did this. All in all, I am happy they took care of me. All water under the bridge. We all make mistakes.
🤕🥵🤬. SA has already spoken to mgr and ordered me a new wheel + tire. So I’ll not disclose the dealer unless things go sideways. Still…super annoyed/sad.
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Last edited by KANdaddy; 08-12-2022 at 10:55 PM.. |
08-03-2022, 04:19 PM | #2 |
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Holy sh*t. Did they confess it or did you have to bring it up? Did they wash your car by chance?
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08-03-2022, 04:26 PM | #3 | |
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I requested no wash since I just applied ceramic coat over the weekend. |
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08-03-2022, 04:27 PM | #4 |
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Looks like it has two impact or rub spots at opposite ends of the wheel/tire as well.
Maybe the rear stepped out while under acceleration? Or like above, a car wash rail grabbed it? Maybe something from the shop hit it on accident? Was there any explanation at all as to how it happened? I would look for other hidden damage as well after they explain how it went down. |
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08-03-2022, 04:28 PM | #5 |
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Goddamn kids on their bikes at the dealerships!
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08-03-2022, 04:31 PM | #6 | |
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08-03-2022, 04:33 PM | #7 | ||
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If a tech did that, and didn't own it, that's very very bad form. Not saying it isn't with the former, just saying techs should take more pride in their work than that. Especially on a brand new M3.. anyways. Hope they take good care of you.
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08-03-2022, 04:36 PM | #8 |
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08-03-2022, 04:36 PM | #9 | |
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08-03-2022, 04:38 PM | #10 |
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Was gonna guess Crevier but the reflection off your nice paint does not depict their service drive, thus I feel relieved because thats my go to ...
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08-03-2022, 04:42 PM | #11 |
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08-03-2022, 04:45 PM | #13 |
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At this point I would have ripped them a new one. The honorable thing of course is to just admit fault, but to hold back hoping you didn't notice before leaving the lot is downright dishonest.
I'd wager if you didn't notice the damage until you got home, then called them, they would have said "How do we know you didn't do it". I know I'm not saying anything new here, but every time I drop my vehicles off at dealership, I have the CS rep walk around the car with me to prove there is no damage, and then do another walk around when I pick it up. I trust NO ONE!
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08-03-2022, 04:50 PM | #14 | |
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3/19/22: Deposit placed on MY2023 Skyscraper Grey M3 Comp xDrive / 6/08/22: Dealer order placed - Status 047 / 6/25/22: Added Full Leather / 8/05/22: Received Allocation & Added Personal eSIM 5G / 09/18/22: Asked Dealership to Add M Drive Professional to My Build and They Canceled My Order
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08-03-2022, 04:51 PM | #15 | |
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08-03-2022, 05:33 PM | #18 |
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Wtf! 🤬
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08-03-2022, 05:40 PM | #19 |
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08-03-2022, 05:45 PM | #21 |
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I hate to state the obvious, but it's very important to thoroughly check your car with the SA when you bring it in for service, and, when you pick it up. I also, always, tell them not to wash the car. They typically use brushes on a wooden handle to get the dirt off!! I had a discussion yesterday with my salesperson about when my car is delivered to the dealership. I want the protective shipping film in place and for them not to wash the car. We should expect the dealer to do a great job in prepping the car, but even my salesperson said I didn't want them touching my car since he knew I was particular about how anyone handles my car.
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Last edited by beden1; 08-03-2022 at 05:52 PM.. |
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08-03-2022, 05:48 PM | #22 |
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Totally unacceptable. Demand a Ferrari or you're going to sue them. Did you check the seat for farts?
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