G8X stuck at port for Open Ram Module Recall..Updates here!!!

grapz · 03-21-2022, 05:03 PM

im still open, i have no hope that this will be closed anytime soon. Been stuck since early oct

DAlby18 · 03-21-2022, 06:19 PM

Quote:

Originally Posted by grapz

im still open, i have no hope that this will be closed anytime soon. Been stuck since early oct

That's crazy. I feel guilty that mine finally closed. There is no rhyme or reason for their process. It just seems like we'll we screwed you the more than that guy so we may as well keep with the theme.

Aeromotive · 03-21-2022, 10:25 PM

Quote:

Originally Posted by Kimchiguy79

I've never been the person that holds an aircraft back from taking off so I hope I'm not the only one still waiting lol.
By Genius do you mean the Canadian BMW customer care centre?

Haha yes customer care center, whose employee confirmed last week RAM was closed, and today another one says "we don't see anything on our end, could be fixed, could be not..."

Quote:

Originally Posted by DAlby18

That's crazy. I feel guilty that mine finally closed. There is no rhyme or reason for their process. It just seems like we'll we screwed you the more than that guy so we may as well keep with the theme.

It's probably just that. Why frustrate dozens/hundreds of customers with delays when we can just keep screwing a few ones over and over

Kimchiguy79 · 03-21-2022, 11:27 PM

Quote:

Originally Posted by Aeromotive

Haha yes customer care center, whose employee confirmed last week RAM was closed, and today another one says "we don't see anything on our end, could be fixed, could be not..."

It's probably just that. Why frustrate dozens/hundreds of customers with delays when we can just keep screwing a few ones over and over

Yeah the BMW customer care line serves no purpose whatsoever. Besides annoying the shit out of us by providing misinformation.
So has anyone in Canada successfully negotiated some type of compensatory perk? I've heard some in the USA are getting a free day of BMW performance driving.

Kimchiguy79 · 03-22-2022, 09:35 AM

So March 22nd, 10:35am EST and port campaign still open.

Cee · 03-22-2022, 10:27 AM

Quote:

Originally Posted by Kimchiguy79

So March 22nd, 10:35am EST and port campaign still open.

Yup, still open here as well

.
Did you manage to find any info from your dealer?

Kimchiguy79 · 03-22-2022, 10:37 AM

Quote:

Originally Posted by Cee

Yup, still open here as well

.
Did you manage to find any info from your dealer?

I just emailed them and am waiting for a reply. I'll let you know as soon as I hear back!

Cee · 03-22-2022, 02:33 PM

Quote:

Originally Posted by Kimchiguy79

I just emailed them and am waiting for a reply. I'll let you know as soon as I hear back!

Got a bit of info..supposedly another batch should get fixed this week

Kimchiguy79 · 03-22-2022, 04:27 PM

Quote:

Originally Posted by Cee

Got a bit of info..supposedly another batch should get fixed this week

Another internal BMW memo? Will all 1500 Canadian builds make it for the March 31st boat?

Cee · 03-22-2022, 05:29 PM

No clue , this is what I was told today.

grapz · 03-23-2022, 11:32 AM

UPdate

shit finally closed lollllllllllllll

Kimchiguy79 · 03-23-2022, 11:33 AM

Quote:

Originally Posted by grapz

UPdate

shit finally closed lollllllllllllll

Congratulations!!
Mine's still open.

Cee · 03-23-2022, 12:32 PM

Quote:

Originally Posted by Kimchiguy79

Congratulations!!
Mine's still open.

Nice to see another one closed. How many here still have the RAM issue open?

MontyP · 03-23-2022, 02:26 PM

Hi all,

I was directed to this thread after posting questions on the regular 3&4 series thread.

I ordered my M440 xi Cab last June and am still waiting for delivery.

It was a September, 2021 production and was built and shipped last October. Apparently BMW discovered an issue with the RAM module so the car was returned to Bremerhaven (according to the dealer they turned the ship around!) to have the faulty RAM replaced. It sat there until January when the car was finally shipped to Halifax. At the time I was told to expect delivery in February.

As I write this email my car is apparently still sitting in Halifax waiting for the RAM replacement (I guess they ran out of room in Bremerhaven so shipped the car without fixing the faulty module). The last update a week ago was that my car is expected to be "on rail" in March so expect an "April delivery".

I would have thought my car would be at the front of the proverbial line for the replacement RAM module but looking at this forum it appears there are others who have been waiting even longer. It seems that people who ordered cars in the US well after I placed my order are getting their cars.

I note that country wide inventory search in Canada shows not a single M440i Cab at any dealer in Canada so maybe the problem is still pretty widespread.

I spoke to my dealer again today and they expressed frustration at the lack of information. They have 30 customers in the same boat (many who are probably calling regularly wondering where their cars are!). I also called BMW Canada but they were not helpful at all. In fact they advised that they don't get involved in the ordering process - it is a direct link between dealer and factory. Accordingly, I am intrigued to see folks getting better responses from BMW. Who did you call (or which number)?

Also, I see people have been able to track the status of their cars online. How was this done? I tried multiple different links but nothing worked. I was led to believe that there was no tracking for Canadian customers (in fact BMW Canada told me this earlier this week).

Given that it is not exactly convertible weather here yet, I can wait a bit longer but am pleased to see some cars seem to be getting released.

Does anyone know where the cars sit in Halifax? Does BMW have a VPC (VDC) there? I could find nothing online.

Thanks.

Kimchiguy79 · 03-23-2022, 04:02 PM

Quote:

Originally Posted by MontyP

Hi all,

I was directed to this thread after posting questions on the regular 3&4 series thread.

Does anyone know where the cars sit in Halifax? Does BMW have a VPC (VDC) there? I could find nothing online.

Thanks.

I find it difficult to believe they would turn the ship around after discovering on board that your car's RAM was faulty. They don't diagnose or repair vehicles when they are being shipped. Most likely it was reported incorrectly as In Transit and then reverted to Arrived at Port of Exit (Bremerhaven). My M3 was once reported as In Transit, then Arrived at Port of Entry before it was properly tracked as Arrived at Port of Exit.
In Canada we don't have reliable tracking and no app like Americans do to track each step. The contact centre is useless so don't bother.

If your car has actually landed at Port of Entry then it's here:
https://www.portofhalifax.ca/facilit...ties/autoport/

And no, you cannot go pick it up there - we don't have a Canadian delivery centre.
You're stuck like the rest of us and at the mercy of BMW's ability to send their cars to customers, regardless of any First In, First Out production schedule.

MontyP · 03-23-2022, 10:12 PM

[QUOTE=Kimchiguy79;28721148]I find it difficult to believe they would turn the ship around after discovering on board that your car's RAM was faulty.

I found it difficult to believe as well. When I expressed my disbelief to the dealer he noted that there were many BMWs on the ship similarly affected. However, I expect your suggestion is more plausible.

Regardless of where it is or how it got there the unfortunate reality is that I don't have it and nobody seems to have any idea I might get it.

Kimchiguy79 · 03-24-2022, 08:09 AM

Today my recall link updated with Reservation date of today and also a Reservation dealer. Not sure what this means

LSP · 03-24-2022, 08:42 AM

Quote:

Originally Posted by Kimchiguy79

Today my recall link updated with Reservation date of today and also a Reservation dealer. Not sure what this means

It gives you hope buddy…I remember checking for any slight change just to see if there was progress. As a reminder, we ordered last May, built in Oct, and is now on a ship one day away from Halifax. Keep hope alive! It will happen…eventually

grapz · 03-24-2022, 09:51 AM

How do you guys find out which ship your car is on?

Kimchiguy79 · 03-24-2022, 09:57 AM

Quote:

Originally Posted by LSP

It gives you hope buddy…I remember checking for any slight change just to see if there was progress. As a reminder, we ordered last May, built in Oct, and is now on a ship one day away from Halifax. Keep hope alive! It will happen…eventually

Thank you my friend!! It's been a long road for many of us... I ordered a month after you in June!
My retrofit is finally closed as of this morning.

Excited to hear that you're very close to getting yours!!

LSP · 03-24-2022, 12:12 PM

Quote:

Originally Posted by grapz

How do you guys find out which ship your car is on?

There are a few free apps. I use FleetMon. But of course you have to know which ship you're on. Info comes from your dealer.

Cee · 03-24-2022, 02:24 PM

Congrats! Sadly mine still open now ..+114 days later

03-21-2022, 05:03 PM	#67
grapz New Member 3 Rep 28 Posts Drives: m3 Join Date: Dec 2021 Location: toronto iTrader: (0)	im still open, i have no hope that this will be closed anytime soon. Been stuck since early oct
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03-22-2022, 09:35 AM	#71
Kimchiguy79 Private First Class 112 Rep 174 Posts Drives: 2022 Lexus IS500 FSP Launch Ed Join Date: Sep 2020 Location: Toronto, Canada iTrader: (0)	So March 22nd, 10:35am EST and port campaign still open.
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03-22-2022, 05:29 PM	#76
Cee Private First Class 88 Rep 138 Posts Drives: G80 M3 6MT Join Date: Nov 2021 Location: GTA iTrader: (0)	No clue , this is what I was told today.
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03-23-2022, 11:32 AM	#77
grapz New Member 3 Rep 28 Posts Drives: m3 Join Date: Dec 2021 Location: toronto iTrader: (0)	UPdate shit finally closed lollllllllllllll
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03-23-2022, 02:26 PM	#80
MontyP Private First Class 55 Rep 121 Posts Drives: 2018 530e Join Date: Jan 2019 Location: Canada iTrader: (0)	Hi all, I was directed to this thread after posting questions on the regular 3&4 series thread. I ordered my M440 xi Cab last June and am still waiting for delivery. It was a September, 2021 production and was built and shipped last October. Apparently BMW discovered an issue with the RAM module so the car was returned to Bremerhaven (according to the dealer they turned the ship around!) to have the faulty RAM replaced. It sat there until January when the car was finally shipped to Halifax. At the time I was told to expect delivery in February. As I write this email my car is apparently still sitting in Halifax waiting for the RAM replacement (I guess they ran out of room in Bremerhaven so shipped the car without fixing the faulty module). The last update a week ago was that my car is expected to be "on rail" in March so expect an "April delivery". I would have thought my car would be at the front of the proverbial line for the replacement RAM module but looking at this forum it appears there are others who have been waiting even longer. It seems that people who ordered cars in the US well after I placed my order are getting their cars. I note that country wide inventory search in Canada shows not a single M440i Cab at any dealer in Canada so maybe the problem is still pretty widespread. I spoke to my dealer again today and they expressed frustration at the lack of information. They have 30 customers in the same boat (many who are probably calling regularly wondering where their cars are!). I also called BMW Canada but they were not helpful at all. In fact they advised that they don't get involved in the ordering process - it is a direct link between dealer and factory. Accordingly, I am intrigued to see folks getting better responses from BMW. Who did you call (or which number)? Also, I see people have been able to track the status of their cars online. How was this done? I tried multiple different links but nothing worked. I was led to believe that there was no tracking for Canadian customers (in fact BMW Canada told me this earlier this week). Given that it is not exactly convertible weather here yet, I can wait a bit longer but am pleased to see some cars seem to be getting released. Does anyone know where the cars sit in Halifax? Does BMW have a VPC (VDC) there? I could find nothing online. Thanks.
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03-23-2022, 10:12 PM	#82
MontyP Private First Class 55 Rep 121 Posts Drives: 2018 530e Join Date: Jan 2019 Location: Canada iTrader: (0)	[QUOTE=Kimchiguy79;28721148]I find it difficult to believe they would turn the ship around after discovering on board that your car's RAM was faulty. I found it difficult to believe as well. When I expressed my disbelief to the dealer he noted that there were many BMWs on the ship similarly affected. However, I expect your suggestion is more plausible. Regardless of where it is or how it got there the unfortunate reality is that I don't have it and nobody seems to have any idea I might get it.
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03-24-2022, 08:09 AM	#83
Kimchiguy79 Private First Class 112 Rep 174 Posts Drives: 2022 Lexus IS500 FSP Launch Ed Join Date: Sep 2020 Location: Toronto, Canada iTrader: (0)	Today my recall link updated with Reservation date of today and also a Reservation dealer. Not sure what this means Attached Images
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03-24-2022, 09:51 AM	#85
grapz New Member 3 Rep 28 Posts Drives: m3 Join Date: Dec 2021 Location: toronto iTrader: (0)	How do you guys find out which ship your car is on?
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03-24-2022, 02:24 PM	#88
Cee Private First Class 88 Rep 138 Posts Drives: G80 M3 6MT Join Date: Nov 2021 Location: GTA iTrader: (0)	Congrats! Sadly mine still open now ..+114 days later
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