Creaking noise in front after AST install - ongoing issue

mattssi · 02-12-2022, 02:23 PM

Bump for instructions

mattburks · 02-12-2022, 04:45 PM

Anyone receive any parts or further instruction?

JTO24 · 02-13-2022, 08:45 AM

Nothing yet

abdulisraddd · 02-13-2022, 02:48 PM

He said mine were installed wrong from the pics also. I wonder if we’re just removing the part and just repositioning them ourselves

Sean@ASTMoton · 02-14-2022, 04:11 PM

Quote:

Originally Posted by abdulisraddd

He said mine were installed wrong from the pics also. I wonder if we’re just removing the part and just repositioning them ourselves

This is an option as a new isolator is not really necessary but we want to go above and beyond on this and provide new ones.

I am awaiting the shipment of isolators which I am supposed to have middle of next week from HQ, I will then package them up individually and start sending them out.

I also am going to email instructions as soon as I fix the language on from Dutch to English. - I will also have in my hands a set of corrected springs that I will put together an even simpler DIY for, so most people can do themselves as well.

F80SRT · 02-14-2022, 05:16 PM

Quote:

Originally Posted by Sean@ASTMoton

Quote:

Originally Posted by abdulisraddd

He said mine were installed wrong from the pics also. I wonder if we're just removing the part and just repositioning them ourselves

This is an option as a new isolator is not really necessary but we want to go above and beyond on this and provide new ones.

I am awaiting the shipment of isolators which I am supposed to have middle of next week from HQ, I will then package them up individually and start sending them out.

I also am going to email instructions as soon as I fix the language on from Dutch to English. - I will also have in my hands a set of corrected springs that I will put together an even simpler DIY for, so most people can do themselves as well.

Excellent! Thanks for the update.

HTTP 410 · 02-14-2022, 06:44 PM

Quote:

Originally Posted by Sean@ASTMoton

This is an option as a new isolator is not really necessary but we want to go above and beyond on this and provide new ones.

I am awaiting the shipment of isolators which I am supposed to have middle of next week from HQ, I will then package them up individually and start sending them out.

I also am going to email instructions as soon as I fix the language on from Dutch to English. - I will also have in my hands a set of corrected springs that I will put together an even simpler DIY for, so most people can do themselves as well.

My car isn't lowered but this is a prime example of what great customer service looks like. If/when I decide to take the plunge, how you're taking care of your customers will make me want to use AST.

nearwater4me · 02-15-2022, 03:59 PM

Subscribed for updates.
I'm thinking of switching to AST after seeing how the company backs up their product.
MSS should take note of this.

Hcast004 · 02-21-2022, 01:07 PM

Other than the squeaking being very annoying while driving, is there any permanent damage that can occur?

mattburks · 02-21-2022, 01:13 PM

I'd say the ride is otherwise as expected. I love my springs and look forward to performing the correction once received.

tom @ eas · 02-21-2022, 01:14 PM

Quote:

Originally Posted by Hcast004

Other than the squeaking being very annoying while driving, is there any permanent damage that can occur?

No, the noise is related to the plastic spring insulator only, which is clipped onto the spring coil. This can either be re-positioned into place or AST is offering a replacement insulator for extra peace of mind. The coil spring does not need to be removed.

abdulisraddd · 02-22-2022, 11:35 AM

Quote:

Originally Posted by tom @ eas

No, the noise is related to the plastic spring insulator only, which is clipped onto the spring coil. This can either be re-positioned into place or AST is offering a replacement insulator for extra peace of mind. The coil spring does not need to be removed.

Any Chance you have pictures of the correct position. I have an appointment for install this Saturday. I was going to adjust myself. Also is there something we add to make the isolator stay in place like a glue? Thanks in advance.

mattssi · 02-22-2022, 11:37 AM

Quote:

Originally Posted by abdulisraddd

Any Chance you have pictures of the correct position. I have an appointment for install this Saturday. I was going to adjust myself. Also is there something we add to make the isolator stay in place like a glue? Thanks in advance.

I'm impatiently waiting for this info too

I'm trying not to drive because every time I hear the noise, I picture my red powercoat getting destroyed.

tom @ eas · 02-22-2022, 12:30 PM

Quote:

Originally Posted by abdulisraddd

Any Chance you have pictures of the correct position. I have an appointment for install this Saturday. I was going to adjust myself. Also is there something we add to make the isolator stay in place like a glue? Thanks in advance.

No glue is required, the isolators will not shift position. Follow the instructions in Post #66 and Sean@ASTMoton will provide a set via email when ready. If install is being performed here, kits have already been inspected and approved for installs.

mattssi · 02-22-2022, 12:42 PM

Any conjecture on why this seems to occur on the passenger side only?

Sean@ASTMoton · 02-22-2022, 04:00 PM

Hi everyone,

Emails are going out starting Thursday to all those that inquired, with kits shipping shortly thereafter. The email will have a DIY way to measure where the isolator should be moved, or in some cases where the new isolator would be placed.

If you guys have further questions please email me and I can send written instructions to change the placement on the isolator to hand to your installers.

Email: sales@astsuspension-na.com

Feel free to call also, we are here to help:

1-888-585-3335

jpsimon · 02-25-2022, 05:53 PM

Hey Sean, just sent you an email as well for instructions. Just want to be prepared for when my springs come in - just in case

Sean@ASTMoton · 02-25-2022, 06:04 PM

Quote:

Originally Posted by jpsimon

Hey Sean, just sent you an email as well for instructions. Just want to be prepared for when my springs come in - just in case

Received.

abdulisraddd · 02-25-2022, 10:03 PM

Quote:

Originally Posted by Sean@ASTMoton

Hi everyone,

Emails are going out starting Thursday to all those that inquired, with kits shipping shortly thereafter. The email will have a DIY way to measure where the isolator should be moved, or in some cases where the new isolator would be placed.

If you guys have further questions please email me and I can send written instructions to change the placement on the isolator to hand to your installers.

Email: sales@astsuspension-na.com

Feel free to call also, we are here to help:

1-888-585-3335

E-mail sent

mattssi · 03-01-2022, 12:35 AM

Talked to Sean today and got some instructions. Indeed I need to move the isolator down a bit. Fantastic support. If you’re impatient like I am, give him a call. Adjustment can be done with wheel on even!

JTO24 · 03-01-2022, 06:40 AM

Quote:

Originally Posted by mattssi

Talked to Sean today and got some instructions. Indeed I need to move the isolator down a bit. Fantastic support. If your impatient like I am, give him a call. Adjustment can be done with wheel on even!

Good to know! Was the isolator stubborn to move at all or did it move relatively easy? My plan was to tackle this in a few weeks once I swap my winter wheels for summer wheels. So I don't mind waiting a bit longer for the instructions

mattssi · 03-01-2022, 03:48 PM

I'll let you know tonight

02-12-2022, 02:23 PM	#89
mattssi Major 879 Rep 1,369 Posts Drives: 2019 X3 Join Date: Sep 2006 Location: Bend, OR iTrader: (1)	Bump for instructions __________________ 2021 ///M3 2019 X3
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02-12-2022, 04:45 PM	#90
mattburks Lieutenant 751 Rep 402 Posts Drives: G80 6MT Join Date: Nov 2013 Location: Argyle, TX iTrader: (0)	Anyone receive any parts or further instruction?
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02-13-2022, 08:45 AM	#91
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02-13-2022, 02:48 PM	#92
abdulisraddd Second Lieutenant 274 Rep 248 Posts Drives: 2023 G82 X Dravit Join Date: Oct 2021 Location: Los Angeles CA iTrader: (1)	He said mine were installed wrong from the pics also. I wonder if we’re just removing the part and just repositioning them ourselves
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02-15-2022, 03:59 PM	#96
nearwater4me Colonel 1916 Rep 2,135 Posts Drives: '22 G82 Base Join Date: Sep 2019 Location: GA iTrader: (1)	Subscribed for updates. I'm thinking of switching to AST after seeing how the company backs up their product. MSS should take note of this.
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02-21-2022, 01:07 PM	#97
Hcast004 New Member 94 Rep 27 Posts Drives: G80 m3 Join Date: Aug 2021 Location: Los Angeles iTrader: (0)	Other than the squeaking being very annoying while driving, is there any permanent damage that can occur?
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02-21-2022, 01:13 PM	#98
mattburks Lieutenant 751 Rep 402 Posts Drives: G80 6MT Join Date: Nov 2013 Location: Argyle, TX iTrader: (0)	I'd say the ride is otherwise as expected. I love my springs and look forward to performing the correction once received.
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02-22-2022, 12:42 PM	#103
mattssi Major 879 Rep 1,369 Posts Drives: 2019 X3 Join Date: Sep 2006 Location: Bend, OR iTrader: (1)	Any conjecture on why this seems to occur on the passenger side only? __________________ 2021 ///M3 2019 X3
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02-22-2022, 04:00 PM	#104
Sean@ASTMoton New Member 66 Rep 13 Posts Drives: G80 M3 Join Date: Jan 2022 Location: Orlando,Florida iTrader: (0)	Hi everyone, Emails are going out starting Thursday to all those that inquired, with kits shipping shortly thereafter. The email will have a DIY way to measure where the isolator should be moved, or in some cases where the new isolator would be placed. If you guys have further questions please email me and I can send written instructions to change the placement on the isolator to hand to your installers. Email: sales@astsuspension-na.com Feel free to call also, we are here to help: 1-888-585-3335
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02-25-2022, 05:53 PM	#105
jpsimon Team Zissou 3065 Rep 10,197 Posts Drives: 2022 AWD M3 Comp - SMB Join Date: Dec 2006 Location: CT iTrader: (7)	Hey Sean, just sent you an email as well for instructions. Just want to be prepared for when my springs come in - just in case
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03-01-2022, 12:35 AM	#108
mattssi Major 879 Rep 1,369 Posts Drives: 2019 X3 Join Date: Sep 2006 Location: Bend, OR iTrader: (1)	Talked to Sean today and got some instructions. Indeed I need to move the isolator down a bit. Fantastic support. If you’re impatient like I am, give him a call. Adjustment can be done with wheel on even! Last edited by mattssi; 03-01-2022 at 08:36 AM..
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03-01-2022, 03:48 PM	#110
mattssi Major 879 Rep 1,369 Posts Drives: 2019 X3 Join Date: Sep 2006 Location: Bend, OR iTrader: (1)	I'll let you know tonight __________________ 2021 ///M3 2019 X3
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