Stuck in QC purgatory official agony thread

OCVOLM4 · 03-09-2022, 06:36 PM

Quote:

Originally Posted by JWBimmer

Quote:

Originally Posted by OCVOLM4

Must have missed a scan...All of the sudden I'm at the port.

Nice! Picking up speed.

Still in QC here. They must have run out of CID's.

I'm betting that you and a good bit of others that have recently had stops close get out of QC by the weekend. 🤞🏻

mjbernatz · 03-10-2022, 05:54 AM

Am now Dispatched From The Factory after 2 days in Awaiting Carrier Assignment. There are at least 7 US-bound RORO ships scheduled to be in Bremerhaven between now and the end of the month. Fingers crossed we'll all be on one of them.

ATX_M3 · 03-10-2022, 06:11 AM

Well I'll be….my G80 finally flipped to "In Transit" today after being in QC / At Port since mid-November.

Garycoral · 03-10-2022, 07:02 AM

Quote:

Originally Posted by ATX_M3

Well I'll be….my G80 finally flipped to "In Transit" today after being in QC / At Port since mid-November.

Kind of shocking isn't it!

OCVOLM4 · 03-10-2022, 07:29 AM

Quote:

Originally Posted by mjbernatz

Am now Dispatched From The Factory after 2 days in Awaiting Carrier Assignment. There are at least 7 US-bound RORO ships scheduled to be in Bremerhaven between now and the end of the month. Fingers crossed we'll all be on one of them.

Exactly. The K-line Orion Highway departs Bremerhaven today and the Hawaiian Highway will depart on March 22nd. That's in addition to the 7 Wallenius Wilhelmsen vessels departing Bremerhaven this month. Gotta be on one of those.

chicagoguy0822 · 03-10-2022, 07:51 AM

Quote:

Originally Posted by ATX_M3

Well I'll be….my G80 finally flipped to "In Transit" today after being in QC / At Port since mid-November.

Did your recall notices also flip to "closed?" I'm trying to figure out if I just entered another purgatory of "at port" since my recalls are still open.

monagram · 03-10-2022, 08:12 AM

Quote:

Originally Posted by chicagoguy0822

Did your recall notices also flip to "closed?" I'm trying to figure out if I just entered another purgatory of "at port" since my recalls are still open.

Mine did the day after it left QC (3/5).

ATX_M3 · 03-10-2022, 08:12 AM

Quote:

Originally Posted by chicagoguy0822

Quote:

Originally Posted by ATX_M3

Well I'll be….my G80 finally flipped to "In Transit" today after being in QC / At Port since mid-November.

Did your recall notices also flip to "closed?" I'm trying to figure out if I just entered another purgatory of "at port" since my recalls are still open.

The weird thing is that I've never had any recalls show up - it's just been STUCK. Time will tell to see how quickly it clears the port in the US….

Mcc420 · 03-10-2022, 09:57 AM

My recall closed today. After November 30.

DonJuan · 03-10-2022, 10:06 AM

Quote:

Originally Posted by chicagoguy0822

I'm at the port! However the RAM issues are still not closed. Hopefully there is just a delay in updating the system.

Also, my dealer said they would honor the interest rates quoted when I applied for Financing in November.

Awesome! My dealer agreed too!

I still in awaiting carrier since 3/7.

monagram · 03-10-2022, 11:47 AM

So I just received a call from my Genius case manager to tell me what I already knew. When I asked about any compensation he basically laughed and continued to blame the delay on supply chain issues. When I pointed out how these were more of BMW logistics issue, he rushed off the phone.

Worst car buying experience ever.

adr_M3 · 03-10-2022, 11:53 AM

Quote:

Originally Posted by chicagoguy0822

I'm at the port! However the RAM issues are still not closed. Hopefully there is just a delay in updating the system.

Also, my dealer said they would honor the interest rates quoted when I applied for Financing in November.

Based on members' posts it seems like the decision to honor previously locked in rates is up to the dealerships and not BMW. When I brought up the fact that I was going to lose my rate lock with the Genius case manager I spoke to she snapped back that they had no control over rates and to take it up with my "independently owned" dealership.

DonJuan · 03-10-2022, 12:06 PM

Quote:

Originally Posted by adr_M3

Quote:

Originally Posted by chicagoguy0822

I'm at the port! However the RAM issues are still not closed. Hopefully there is just a delay in updating the system.

Also, my dealer said they would honor the interest rates quoted when I applied for Financing in November.

Based on members' posts it seems like the decision to honor previously locked in rates is up to the dealerships and not BMW. When I brought up the fact that I was going to lose my rate lock with the Genius case manager I spoke to she snapped back that they had no control over rates and to take it up with my "independently owned" dealership.

More than the dealers, I think it's BMW FS. When I asked my dealer they in turned asked Financial Svcs. before giving an answer.

monagram · 03-10-2022, 12:18 PM

Quote:

Originally Posted by DonJuan

More than the dealers, I think it's BMW FS. When I asked my dealer they in turned asked Financial Svcs. before giving an answer.

Same here. I wonder if some dealers will request the old rate without passing it on.

razman · 03-10-2022, 12:27 PM

Quote:

Originally Posted by monagram

Same here. I wonder if some dealers will request the old rate without passing it on.

Definite possibility.

adr_M3 · 03-10-2022, 12:28 PM

Quote:

Originally Posted by DonJuan

Quote:

Originally Posted by adr_M3

Quote:

Originally Posted by chicagoguy0822

I'm at the port! However the RAM issues are still not closed. Hopefully there is just a delay in updating the system.

Also, my dealer said they would honor the interest rates quoted when I applied for Financing in November.

Based on members' posts it seems like the decision to honor previously locked in rates is up to the dealerships and not BMW. When I brought up the fact that I was going to lose my rate lock with the Genius case manager I spoke to she snapped back that they had no control over rates and to take it up with my "independently owned" dealership.

More than the dealers, I think it's BMW FS. When I asked my dealer they in turned asked Financial Svcs. before giving an answer.

My dealer said they asked BMW but were told they couldn't honor it past the expiration date so I guess it's probable that the dealer comes out of pocket to honor the old rates.

Loma · 03-10-2022, 12:53 PM

Quote:

Originally Posted by monagram

So I just received a call from my Genius case manager to tell me what I already knew. When I asked about any compensation he basically laughed and continued to blame the delay on supply chain issues. When I pointed out how these were more of BMW logistics issue, he rushed off the phone.

Worst car buying experience ever.

Another part of the world but I was advised by the Head of Technical Service, Customer Care and Warranty from BMW Group Poland today that if I'm unhappy with the order I can cancel it

I don't think I have ever experienced worse customer service

SpeedyATL · 03-10-2022, 02:25 PM

Quote:

Originally Posted by monagram

Same here. I wonder if some dealers will request the old rate without passing it on.

Some dealerships are decent, and some SUCK. Mine, unfortunately is the latter.

adr_M3 · 03-10-2022, 02:44 PM

Quote:

Originally Posted by SpeedyATL

Some dealerships are decent, and some SUCK. Mine, unfortunately is the latter.

Mine has been very good to me so far so I can't fault them too much for not honoring the old rate. As frustrating as this situation is for us I'm trying to count myself lucky that I have a finished vehicle that's (hopefully) on the way.

monagram · 03-10-2022, 04:18 PM

Quote:

Originally Posted by SpeedyATL

Some dealerships are decent, and some SUCK. Mine, unfortunately is the latter.

This was on a lease, so maybe finance APR is different? It's definitely being honored by BMW as the dealer isn't absorbing a $3600 hit for me.

FLOSS M · 03-10-2022, 05:23 PM

Late today I switched to Awaiting Carrier Assignment!

QC for 14 days ... Sales manager confirmed the QC hold was for the RAM recall. Oddly, it still shows open status for the RAM.

chicagoguy0822 · 03-10-2022, 05:42 PM

Quote:

Originally Posted by FLOSS M

Late today I switched to Awaiting Carrier Assignment!

QC for 14 days ... Sales manager confirmed the QC hold was for the RAM recall. Oddly, it still shows open status for the RAM.

Are you sure the recall is closed? Mine moved to Awaiting Carrier Assignment a month ago, yet the RAM was still open.

03-10-2022, 05:54 AM	#1190
mjbernatz Second Lieutenant 209 Rep 261 Posts Drives: 2020 X5 xDrive 4.0 Join Date: Jul 2021 Location: Raleigh, NC USA iTrader: (0)	Am now Dispatched From The Factory after 2 days in Awaiting Carrier Assignment. There are at least 7 US-bound RORO ships scheduled to be in Bremerhaven between now and the end of the month. Fingers crossed we'll all be on one of them.
	Appreciate 0 Quote

03-10-2022, 06:11 AM	#1191
ATX_M3 Second Lieutenant 186 Rep 242 Posts Drives: Current, G80 Comp - IOMG, Form Join Date: Apr 2016 Location: Austin, TX iTrader: (0)	Well I'll be….my G80 finally flipped to "In Transit" today after being in QC / At Port since mid-November.
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03-10-2022, 09:57 AM	#1197
Mcc420 Captain 475 Rep 608 Posts Drives: G80 M3CX Join Date: Oct 2013 Location: Mtl iTrader: (1) Garage List 2023 g80x [0.00] [0.00]	My recall closed today. After November 30. __________________ G80 Comp, Hcp custom e50, 9.69@141 F90 Comp, Hcp custom e40 meth, 9.76@143, 174ml/h 1/2ml 60-130 5.53 F10 M5, HCP Tune ,BM3, 10:8@137, 166.05 1/2ml. Ig @mcc420
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03-10-2022, 11:47 AM	#1199
monagram Second Lieutenant 124 Rep 260 Posts Drives: 2022 M4 Convertible Join Date: Jan 2015 Location: Staten Island iTrader: (0)	So I just received a call from my Genius case manager to tell me what I already knew. When I asked about any compensation he basically laughed and continued to blame the delay on supply chain issues. When I pointed out how these were more of BMW logistics issue, he rushed off the phone. Worst car buying experience ever.
	Appreciate 1 SpeedyATL1878.50 Quote

03-10-2022, 05:23 PM	#1209
FLOSS M ///M3 386 Rep 1,123 Posts Drives: 22 M3 X-Drive Join Date: May 2008 Location: NJ iTrader: (1)	Late today I switched to Awaiting Carrier Assignment! QC for 14 days ... Sales manager confirmed the QC hold was for the RAM recall. Oddly, it still shows open status for the RAM.
	Appreciate 0 Quote