10-12-2021, 03:20 PM | #1 |
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BMW customer relations (not Genius) says my car is at the Galveston VPC and that it shows "Work order started". I asked her if that means the parts are there and that they have started to repair it, or if that's just the first step and it may or may not mean the parts are there. She didn't know.
Anyone know if achieving "work order started" stage means anything other than it's been received at the VPC?
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10-12-2021, 04:11 PM | #2 | |
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I’d love more context as well but my best bet is that it means you’re now higher on the waitlist to receive a part for whatever stop sale you have going on, and that until a work order starts you’re not even on the queue. |
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jimbethesda1856.00 |
10-12-2021, 04:23 PM | #3 |
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It can mean all sorts of things. For example, if you ordered any port installed options or even all weather mats that shows as a work order. Genius should be able to tell you what the work order is with a couple of clicks. Some reps are better than others I have found.
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10-12-2021, 04:27 PM | #4 | |
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10-12-2021, 04:49 PM | #5 |
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Gave Genius a call and a work order has started for my car as well. The guy I spoke to seemed competent. He said a work order can be anything. It could be that they are going to work on the stop sale or when they assign it to a carrier (to have it delivered to the dealership). Basically if they are going to touch your car for anything, they create a work order. The work order can be completed the same day or it can take multiple days. I'm still estimated to have my car delivered to the dealership on the 15th, but I was told a carrier has not been assigned yet therefore the work order must be for the RAM.
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jimbethesda1856.00 |
10-12-2021, 04:52 PM | #6 | |
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iviegatron2542.00 |
10-12-2021, 05:05 PM | #7 |
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Looks like we're in the same boat. Unfortunately when my car gets delivered to the dealership I'll be out of town. Headed to Austin.
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10-12-2021, 05:09 PM | #8 | |
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We'll see.
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