11-24-2021, 01:30 PM | #67 | |
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Last edited by Bch53211; 11-24-2021 at 01:36 PM.. |
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11-24-2021, 01:33 PM | #68 | |
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Wow man that’s so shitty. I have been experiencing the same issues in terms of the relay of communication between my SA, BMW Genius and anyone else related to the customer service side. Nobody during any time has known what’s happening. Genius even basically made up a story for me telling me the car was ready at the port but it actually isn’t and is still in QC where it has been for 1 month now. I get there’s supply chain delays and stuff they can’t control but customer satisfaction and communication is something they can control and its really unacceptable for yourself and i who spent money on a car like this but shit treatment and made up excuses. |
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11-24-2021, 01:52 PM | #69 |
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Ha funny (sort of) story, not sure if I should laugh or cry. Just as I had finished my last post I got a call from BMW (I had requested an escalation of my case). The representative said I have good news there have been multiple updates on your car today your car was shipped on November 10 and is due to arrive at the Baltimore port on November 26. I said wow that’s great can you tell me the name of the transport ship? She said please hold and then I heard her say “ohhhh, I am very sorry my system must’ve re-populated with the previous inquiry, yours is still in quality check”. One of the biggest buzz kills I’ve ever experienced. I am sure that car she was looking at that is due to arrive Friday was ordered weeks if not months after mine.
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'Cane8499.50 |
11-24-2021, 02:56 PM | #70 | |
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Wow, I'm crying for you! I'd be so pissed. I'm also certain the car that's arriving was build long after ours. I'm still in QC and no update from dealer. My escalation rep finally called me back yesterday after I called him, emailed him and asked the Genius to send him a message. Amazing, he has no information for me since the start of our case on 11/2. I asked him what he had done and he has left messages with the dealer... I nearly lost it at that point. There is no escalation or anything to be done through the Genius or customer service. I want the name and number of your rep if she gets you any information, I'll demand they transfer my case! |
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11-24-2021, 03:00 PM | #71 | |
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11-24-2021, 04:17 PM | #72 | |
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You gotta laugh that one off, crazy! |
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11-26-2021, 10:13 AM | #73 |
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After 7+ weeks in QC find it finally flipped to awaiting carrier assignment
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11-26-2021, 10:24 AM | #75 |
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I’ll take it. Recall tool still shows “open” status for retrofitting RAM though. No clue why it got stuck so long I’ve been told all along that’s why it’s been held up.
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11-26-2021, 12:06 PM | #76 | ||
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Australia. |
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11-26-2021, 04:29 PM | #77 | |
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11-26-2021, 05:17 PM | #78 | |
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11-26-2021, 05:30 PM | #79 | |
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I have a G82 build headed for the east coast in the US. Week 47 in QC. If shutdowns or any other unforeseen issues don’t pop up, I think I am two months from delivery. Hopefully some M4s will get released from QC hell soon so we can make some sense of this crap. |
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11-26-2021, 05:56 PM | #80 | ||
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Drives: 2022 Aventurin/SS G82 xDrive
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11-26-2021, 11:36 PM | #81 | ||
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11-27-2021, 06:39 AM | #82 |
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I have a week 39 G82x that was stuck in QC for a month. It's allegedly one of the "RAM fixed at the factory" cars. It lands in NJ tomorrow (allegedly) and it will be interesting to see if the RAM stop sale flips to closed when it lands.
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11-27-2021, 09:32 AM | #83 |
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11-27-2021, 09:03 PM | #84 | ||
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11-27-2021, 10:35 PM | #85 |
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Thread starter here. I have to cancel my 2022 M4 Comp xDrive order with IOMG ext and KO interior coming to Vancouver in about 1-2 months. Something came up and I cannot wait for 1-2 months again for initially build week 31 car. If anyone wants or knows someone thats looking for new M4 in Vancouver region send me a PM.
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11-29-2021, 01:25 PM | #86 | |
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I called Genius and verified the work order is open. She actually told me she had seen cars with the stop sale open, but the work order closed before shipping...which supports the theory that the stop sales are closed at VPC, but with the WO open, no work has been done at all obviously. Now on to waiting some more. |
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11-29-2021, 02:51 PM | #87 |
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12-02-2021, 10:27 PM | #88 |
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