Missing Sirius XM resolution?

Cail4827 · 04-21-2021, 11:34 AM

Has anyone who did not get the Sirius XM upon delivery received a resolution yet?

My dealer was supposed to get back to me on it but he has failed.

CanesM4 · 04-21-2021, 04:56 PM

Quote:

Originally Posted by Cail4827

Has anyone who did not get the Sirius XM upon delivery received a resolution yet?

My dealer was supposed to get back to me on it but he has failed.

I dropped my car off at the dealership this morning and they resolved the issue. I now have Sirius

freshxdough · 04-21-2021, 08:26 PM

An SIB was just released for this issue. Essentially a lot of G8x vehicles left the factory with the wrong satellite radio option code. The fix is to program the vehicle and retrofit the new satellite radio option (the one the car should have originally had) and then you should be good to go.

Cail4827 · 04-21-2021, 10:39 PM

awesome thank you. ill give my dealer a call

PVC · 04-22-2021, 02:29 AM

I don't know much about this, but have you tried to activate it directly through SiriusXM with the Radio ID or VIN?

mafagan · 04-26-2021, 10:55 AM

Quote:

Originally Posted by CanesM4

I dropped my car off at the dealership this morning and they resolved the issue. I now have Sirius

Dealer called me last Friday and said they had the fix in hand. Taking it in this week.

vetteflier · 04-27-2021, 01:11 PM

Quote:

Originally Posted by mafagan

Dealer called me last Friday and said they had the fix in hand. Taking it in this week.

I have this issue with my new M4 Comp. No XM option showing. Do you know what the fix is? Can you tell me your dealer so I can let mine know there is a fix and they can contact them? Thanks a lot!

vetteflier · 04-27-2021, 01:14 PM

Quote:

Originally Posted by freshxdough

An SIB was just released for this issue. Essentially a lot of G8x vehicles left the factory with the wrong satellite radio option code. The fix is to program the vehicle and retrofit the new satellite radio option (the one the car should have originally had) and then you should be good to go.

What's involved in the "retrofit"? Do they have to take the whole dash apart to do it? Could you post the SIB? Thanks!

freshxdough · 04-27-2021, 07:57 PM

Quote:

Originally Posted by vetteflier

Quote:

Originally Posted by freshxdough

An SIB was just released for this issue. Essentially a lot of G8x vehicles left the factory with the wrong satellite radio option code. The fix is to program the vehicle and retrofit the new satellite radio option (the one the car should have originally had) and then you should be good to go.

What's involved in the "retrofit"? Do they have to take the whole dash apart to do it? Could you post the SIB? Thanks!

The program is the retrofit.

vetteflier · 04-28-2021, 12:55 PM

Thanks. My dealer says they have the info so will update tomorrow--and fix the 12v front power port that is dead. Apparently, another known issue. Just started getting them, and if these are the only problems, I'll be happy.

mafagan · 04-30-2021, 11:19 AM

My XM radio was fixed earlier this week. Car was at the dealer all day, but it does work now. My understanding it was software only.

LuvMyE92 · 05-12-2021, 09:40 AM

Good to know, thanks all for the updates. My car (picked up yesterday) is missing Satellite, so I'll contact my service person.

LuvMyE92 · 05-20-2021, 07:03 AM

Quote:

Originally Posted by mafagan

My XM radio was fixed earlier this week.

Quote:

Originally Posted by vetteflier

My dealer says they have the info so will update tomorrow

Quote:

Originally Posted by freshxdough

An SIB was just released for this issue.

Does anyone have the SIB or other reference number that we can tell our service departments what to do?

vetteflier · 05-20-2021, 12:26 PM

Isn't any. Dealer was on the phone with BMW US, and 'they' took control of the car for the download. Showed ok on Media, but the signal to refresh wasn't sent--or received. Got home, called--they did the refresh, and 10 minutes later XM was up. PITA, and took 3 hours, but got it resolved.

LuvMyE92 · 06-07-2021, 12:20 PM

I got the car back from service today with the Sirius issue fixed. According to the service invoice, it was "recall for sat tuner R3 si 650421 defect code 85100316bv"

LuvMyE92 · 06-10-2021, 07:08 AM

Update: My Sirius radio stopped working again two days after the fix (see above post). I had the channel list but no audio.

That is a known issue, and the solution is to call (or go on web) Sirius and have them send a refresh signal. No dealer visit needed.

If it (the refresh) doesn't work, use the other method (i.e. VIN instead of radio ID, or vice-versa). Radio ID worked for me.

04-21-2021, 11:34 AM	#1
Cail4827 Private 96 Rep 59 Posts Drives: 2021 BMW M4 Competition Join Date: Jan 2021 Location: Washington DC iTrader: (0)	Missing Sirius XM resolution? Has anyone who did not get the Sirius XM upon delivery received a resolution yet? My dealer was supposed to get back to me on it but he has failed.
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04-21-2021, 08:26 PM	#3
freshxdough BMW Elite Master Tech \| HV Gen 5 \| HV Specialist 3509 Rep 4,207 Posts Drives: 2024 iX 50 \| 2020 X3 M40i Join Date: Mar 2017 Location: Orange County iTrader: (0)	An SIB was just released for this issue. Essentially a lot of G8x vehicles left the factory with the wrong satellite radio option code. The fix is to program the vehicle and retrofit the new satellite radio option (the one the car should have originally had) and then you should be good to go.
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04-21-2021, 10:39 PM	#4
Cail4827 Private 96 Rep 59 Posts Drives: 2021 BMW M4 Competition Join Date: Jan 2021 Location: Washington DC iTrader: (0)	awesome thank you. ill give my dealer a call
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04-22-2021, 02:29 AM	#5
PVC Second Lieutenant 153 Rep 259 Posts Drives: 2022 M3 xDrive Join Date: Nov 2020 Location: Los Angeles iTrader: (0)	I don't know much about this, but have you tried to activate it directly through SiriusXM with the Radio ID or VIN?
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04-28-2021, 12:55 PM	#10
vetteflier Captain 474 Rep 609 Posts Drives: 2021 BMW M4 Competition Join Date: Apr 2021 Location: Colorado iTrader: (0)	Thanks. My dealer says they have the info so will update tomorrow--and fix the 12v front power port that is dead. Apparently, another known issue. Just started getting them, and if these are the only problems, I'll be happy.
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04-30-2021, 11:19 AM	#11
mafagan New Member 9 Rep 24 Posts Drives: 2021 X4M Comp, 2021 M4 Comp Join Date: Mar 2021 Location: Oklahoma iTrader: (0)	My XM radio was fixed earlier this week. Car was at the dealer all day, but it does work now. My understanding it was software only.
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05-12-2021, 09:40 AM	#12
LuvMyE92 Occasionally frequent poster 3000 Rep 2,744 Posts Drives: CT5V-Blackwing Join Date: Jan 2008 Location: RTP NC, USA iTrader: (0)	Good to know, thanks all for the updates. My car (picked up yesterday) is missing Satellite, so I'll contact my service person. __________________ Current inventory: F22 & G05 Cadillac CT5-V Blackwing w/3 pedals Past: E24,E28(3),E34,E36,E37,E38(2),E39(4),E46,E89,E92 (obviously),F01,F06,F10,F30,F87,G12,G30(2),G82(2)
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05-20-2021, 12:26 PM	#14
vetteflier Captain 474 Rep 609 Posts Drives: 2021 BMW M4 Competition Join Date: Apr 2021 Location: Colorado iTrader: (0)	Isn't any. Dealer was on the phone with BMW US, and 'they' took control of the car for the download. Showed ok on Media, but the signal to refresh wasn't sent--or received. Got home, called--they did the refresh, and 10 minutes later XM was up. PITA, and took 3 hours, but got it resolved.
	Appreciate 0 Quote

06-07-2021, 12:20 PM	#15
LuvMyE92 Occasionally frequent poster 3000 Rep 2,744 Posts Drives: CT5V-Blackwing Join Date: Jan 2008 Location: RTP NC, USA iTrader: (0)	I got the car back from service today with the Sirius issue fixed. According to the service invoice, it was "recall for sat tuner R3 si 650421 defect code 85100316bv" __________________ Current inventory: F22 & G05 Cadillac CT5-V Blackwing w/3 pedals Past: E24,E28(3),E34,E36,E37,E38(2),E39(4),E46,E89,E92 (obviously),F01,F06,F10,F30,F87,G12,G30(2),G82(2)
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06-10-2021, 07:08 AM	#16
LuvMyE92 Occasionally frequent poster 3000 Rep 2,744 Posts Drives: CT5V-Blackwing Join Date: Jan 2008 Location: RTP NC, USA iTrader: (0)	Update: My Sirius radio stopped working again two days after the fix (see above post). I had the channel list but no audio. That is a known issue, and the solution is to call (or go on web) Sirius and have them send a refresh signal. No dealer visit needed. If it (the refresh) doesn't work, use the other method (i.e. VIN instead of radio ID, or vice-versa). Radio ID worked for me. __________________ Current inventory: F22 & G05 Cadillac CT5-V Blackwing w/3 pedals Past: E24,E28(3),E34,E36,E37,E38(2),E39(4),E46,E89,E92 (obviously),F01,F06,F10,F30,F87,G12,G30(2),G82(2)
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