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      12-24-2021, 10:47 AM   #89
TheGriffindor
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Quote:
Originally Posted by Mowe View Post
That's the strange part. Some of you guys are still stuck. Mine is fully loaded (DAP, Ceramics, Buckets, Executive). U.S car.

Only think I don't have because it wasn't an option is the hotspot. I wonder if that's causing your delays .
Ok you have more than me actually. Well this makes me even more mad haha, congrats on making it through though man! Cheers
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      12-24-2021, 01:50 PM   #90
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Originally Posted by mikev116 View Post
100% man, it is completely unacceptable, I'm in QC since 11/11 I know for a fact there are a few people from my dealership that already received their cars and they were build week 47 48 and 49 ( i'm in Germany so transport is about a week) and those cars had all the bells and whistles like mine that require that stupid RAM or CID or whatever else. I would be okay if from lets say weeek 43+ or whenever it started ALL the cars were waiting for chips, that'd make sense if there's really a shortage. But how are some cars getting through and having all the parts installed and some are just sitting and waiting... it should all be done in order.
Yes doesn’t make sense and that is the problem. Either we are all stuck or not. To see other cars built after mine being delivered adds salt to the wound. I hope someone from BMW gets to read these posts although I doubt it and probably wouldn’t make a difference.
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      12-24-2021, 01:59 PM   #91
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Originally Posted by bruce911_ View Post
Yes doesn’t make sense and that is the problem. Either we are all stuck or not. To see other cars built after mine being delivered adds salt to the wound. I hope someone from BMW gets to read these posts although I doubt it and probably wouldn’t make a difference.
Is there some email we can contact besides genius about this? Like maybe customer service or something?
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      12-24-2021, 02:02 PM   #92
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Quote:
Originally Posted by TheGriffindor View Post
Quote:
Originally Posted by bruce911_ View Post
Yes doesn’t make sense and that is the problem. Either we are all stuck or not. To see other cars built after mine being delivered adds salt to the wound. I hope someone from BMW gets to read these posts although I doubt it and probably wouldn’t make a difference.
Is there some email we can contact besides genius about this? Like maybe customer service or something?
BMW North America Customer Satisfaction
(800) 831-1117
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      12-25-2021, 09:08 AM   #93
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BMW North America Customer Satisfaction
(800) 831-1117
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      12-26-2021, 07:11 PM   #94
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Originally Posted by TheGriffindor View Post
Is there some email we can contact besides genius about this? Like maybe customer service or something?
corporate.website@bmwgroup.com
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      12-26-2021, 07:25 PM   #95
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Originally Posted by djpapeleta View Post
Maybe if we all email BMW HQ with our displeasure they will communicate better. I am pissed just like the rest of you guys. Stuck in qc for my g83 for 4 weeks. I wonder if I would of been week 49 and up would I get it before my week 47 build. I'm in the process to see if a find a similar build to mine to just buy off the lot but can't find anything. I'm also considering other brands.
Corporate.website@bmwgroup.com
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      12-27-2021, 07:42 AM   #96
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45 days in QC hell and counting.
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      12-27-2021, 10:29 AM   #97
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45 days in QC hell and counting.
Day 47 here. Any updates for anyone?
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      12-27-2021, 11:37 AM   #98
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started QC on 11/9 So that makes 7 weeks for me as well.
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      12-27-2021, 12:40 PM   #99
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I have sent out multiple emails to corporate for BMW and am waiting to hear back. Will update you guys. This shit’s getting out of hand.
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      12-27-2021, 02:54 PM   #100
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I have sent out multiple emails to corporate for BMW and am waiting to hear back. Will update you guys. This shit’s getting out of hand.
Nearly 5 weeks here in QC. I sent an email to corporate as well but I don’t expect to hear anything back until after the new year.
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      12-27-2021, 05:43 PM   #101
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Day 48! This is crazy
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      12-27-2021, 05:45 PM   #102
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Day 53 for me with still almost 2 weeks of plant shutdown going on right now. I'm sick of this. The excitement is gone.
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      12-27-2021, 07:37 PM   #103
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Day 55... ...
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      12-27-2021, 09:38 PM   #104
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Day 45 here
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      12-28-2021, 03:17 AM   #105
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I’m at 4 1/2 weeks of QC Purgatory. It’s my first BMW, and I thought it would go quickly because my 330i build is very basic (phytonic blue with oyster vernasca leather and mostly standard options). Maybe it’s due to that spare tire that I ordered! From the Genius line, I’ve been told: it’s because of delays at the Mexico plant; it’s from transportation delays at the ports; and the latest today,
“We have no idea.” Thanks to all of who have been waiting so much longer (with no real information either) for letting us know about the frustrations that may be still ahead. I will post again with an update if that might be helpful.
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      12-28-2021, 09:17 AM   #106
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Does anyone have an idea why providing ZERO information/updates to all of us waiting seems like a good strategy for BMW to employ?

At a minimum "We're doing our best and appreciate your patience" in an email or text occaisionally??

I the void of information they've created festers a lot of disenchantment and frustration - I've got a longer memory than they're counting on and won't forget how poorly this was all handled.
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      12-28-2021, 09:22 AM   #107
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It's just old school dealership-model mentality.. you want updates, speak with your CA or management. It really has little bearing on them, the car is sold, whether you take it or not. And most companies don't even have a method for tracking at all, heck, BMW doesn't even offer tracking worldwide.
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      12-28-2021, 10:29 AM   #108
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Quote:
Originally Posted by 'Cane View Post
It's just old school dealership-model mentality.. you want updates, speak with your CA or management. It really has little bearing on them, the car is sold, whether you take it or not. And most companies don't even have a method for tracking at all, heck, BMW doesn't even offer tracking worldwide.
And that’s part of the problem. The customer service up to this point has been horrible for most people and we are being treated like we all didn’t just spent 75K or above on a car. It’s pretty shitty for the company to do to us, I agree with the post above that says some type of answer is better than nothing but the fact that they have said nothing for nearly 2 months now is totally un called for.
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      12-29-2021, 10:32 AM   #109
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I HAVE PROGRESS!!!

Sales guy just rang me to say that my M3 is finally out of QC (status 150) and is now dispatched to port of exit (status 190).

Delivery date is now week 2!

I hope everyone else gets some good news (and some good luck) soon!!
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      12-29-2021, 01:48 PM   #110
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I HAVE PROGRESS!!!

Sales guy just rang me to say that my M3 is finally out of QC (status 150) and is now dispatched to port of exit (status 190).

Delivery date is now week 2!

I hope everyone else gets some good news (and some good luck) soon!!
Excellent news! Which build week were you? I am Week 46 which anecdotally seems like the cutoff for cars that are stuck in QC as I'm been seeing others with later build weeks make it out.
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