Stop-sale / delay due to camera issue

aford · 07-08-2021, 09:48 AM

Quote:

Originally Posted by MKParris

From what the genius just told me, if your car is on a ship it likely already had the camera issue resolved. They have known about the issue for about a month and new vehicles leaving the port have it fixed.

For the guys who's cars got the US a month ago, likely the issue wasn't found before shipping.

I wouldn't trust that. I'm still at the port in Germany and I have the camera issue (audio module as well).

I've come to not trust anything beyond the facts that the genius can see in the system (e.g. where your car is, what sort of stop sell flags it has, the name of the vessel, when it should reach the destination port).

MKParris · 07-08-2021, 10:39 AM

Quote:

Originally Posted by aford

I wouldn't trust that. I'm still at the port in Germany and I have the camera issue (audio module as well).

I've come to not trust anything beyond the facts that the genius can see in the system (e.g. where your car is, what sort of stop sell flags it has, the name of the vessel, when it should reach the destination port).

Mine had the camera stop sell flag and it boarded the ship. They said it would have not boarded the ship if it wasn't fixed. Mine sat at the port for 8 days.

Ruyseart · 07-08-2021, 12:49 PM

You guys are lucky, at least you can order it.
Parking Assitant Plus (surround camera) wont be available to order at least until 2022 in Spain.
Dealer told me probably until march 2022.

HNSKP · 07-08-2021, 03:18 PM

Quote:

Originally Posted by aford

I wouldn't trust that. I'm still at the port in Germany and I have the camera issue (audio module as well).

I've come to not trust anything beyond the facts that the genius can see in the system (e.g. where your car is, what sort of stop sell flags it has, the name of the vessel, when it should reach the destination port).

Agreed.
My car left the German port on 6/18, arrived in Baltimore 7/4 and is now stuck at VPC with the camera issue.

Consultant69 · 07-08-2021, 10:26 PM

Quote:

Originally Posted by HNSKP

Agreed.
My car left the German port on 6/18, arrived in Baltimore 7/4 and is now stuck at VPC with the camera issue.

I arrived with that same boat, what makes you say we have a camera issue instead of the normal VPC 5 day turnover time?

HNSKP · 07-09-2021, 01:19 AM

Quote:

Originally Posted by Consultant69

I arrived with that same boat, what makes you say we have a camera issue instead of the normal VPC 5 day turnover time?

Based on speaking with Genius a few days after the ship left Germany and again earlier today. The first time they said it probably won't delay the VPC stage but today they couldn't give a time estimate.
I have no idea if this applies to your car though.

Gfit · 07-09-2021, 04:23 AM

Hard to believe that 2021s are still at port and 2022s have started arriving. BMW dealers may deliver some 2022s, depending on final location and deal, before 2021s which is crazy.

f82_gold · 07-09-2021, 05:45 AM

Quote:

Originally Posted by Gfit

Hard to believe that 2021s are still at port and 2022s have started arriving. BMW dealers may deliver some 2022s, depending on final location and deal, before 2021s which is crazy.

Yeah and it sucks that dealers probably still wont discount it even though if i waited 1 more week to order it would of been a 2022…

ROBERT1183 · 07-09-2021, 11:10 AM

Quote:

Originally Posted by MKParris

From what the genius just told me, if your car is on a ship it likely already had the camera issue resolved. They have known about the issue for about a month and new vehicles leaving the port have it fixed.

For the guys who's cars got the US a month ago, likely the issue wasn't found before shipping.

Hopefully true. Mine arrived at the port in Baltimore on the 6th. Supposed be loaded on a truck tomorrow to the dealer. Also in baltimore. When I run my vin through one of the sites to check for recalls it does not show any open recalls.

MKParris · 07-09-2021, 11:17 AM

Quote:

Originally Posted by ROBERT1183

Hopefully true. Mine arrived at the port in Baltimore on the 6th. Supposed be loaded on a truck tomorrow to the dealer. Also in baltimore. When I run my vin through one of the sites to check for recalls it does not show any open recalls.

Stop sale isnt a recall thats why.

Stop sale is something that is virtually assured to come back to the dealer for repair but it isnt a safety issue that will kill you.

JoshuaevansF87 · 07-09-2021, 12:36 PM

My car arrived to the Nj port today I called genius and I also have a stop sale for a camera issue. Anyone know a time frame on this?

ROBERT1183 · 07-09-2021, 12:58 PM

Quote:

Originally Posted by MKParris

Stop sale isnt a recall thats why.

Stop sale is something that is virtually assured to come back to the dealer for repair but it isnt a safety issue that will kill you.

I work for a different manufacture. A stop sale is issued because the fix is either not available yet they're still working on it or they dont have parts available yet. So the cars are grounded til the parts are available. But its released as a recall.

JoshuaevansF87 · 07-09-2021, 01:04 PM

Just spoke to my dealer. He said he had a M3 with the same issue and it arrived within a week but it depends on how long it takes for bmw to get the microchips.

aford · 07-09-2021, 01:12 PM

Quote:

Originally Posted by JoshuaevansF87

Just spoke to my dealer. He said he had a M3 with the same issue and it arrived within a week but it depends on how long it takes for bmw to get the microchips.

So this is for sure a chip issue and not software?

JoshuaevansF87 · 07-09-2021, 01:42 PM

Quote:

Originally Posted by aford

Quote:

Originally Posted by JoshuaevansF87

Just spoke to my dealer. He said he had a M3 with the same issue and it arrived within a week but it depends on how long it takes for bmw to get the microchips.

So this is for sure a chip issue and not software?

According to my sales guy and my friend that spoke to some of his friends that work at bmw yes. BMW genius told me to call back later today and they'll have some more info for me

JoshuaevansF87 · 07-09-2021, 04:30 PM

Spoke to bmw genius they said my car will arrive at the dealer on the 15th (July) he said the stop sale was most likely resolved

MKParris · 07-09-2021, 04:51 PM

Quote:

Originally Posted by JoshuaevansF87

Spoke to bmw genius they said my car will arrive at the dealer on the 15th (July) he said the stop sale was most likely resolved

Same thing they told me. If you made it to the ship recently it was fixed at the port.

f82_gold · 07-11-2021, 04:00 PM

Day 18 at port 🥲

Bodine · 07-11-2021, 07:46 PM

Quote:

Originally Posted by f82_gold

Day 18 at port 🥲

Sorry to hear that. Mine finally left and is on the way to California. Given we had the same issues and build date I’m guessing you may be close.

HNSKP · 07-12-2021, 02:53 PM

Genius still doesn't have an ETA for me. Sitting at the Baltimore port since 7/6. Work order placed 7/8.

MKParris · 07-12-2021, 03:12 PM

Quote:

Originally Posted by HNSKP

Genius still doesn't have an ETA for me. Sitting at the Baltimore port since 7/6. Work order placed 7/8.

I really don't understand why they can't just deliver the car and then have us bring them in when they have the parts. IDGAF about the camera.

hz101 · 07-12-2021, 03:24 PM

Quote:

Originally Posted by MKParris

I really don't understand why they can't just deliver the car and then have us bring them in when they have the parts. IDGAF about the camera.

All new cars sold in the US are required by law to have a backup camera.

07-08-2021, 12:49 PM	#25
Ruyseart Second Lieutenant 148 Rep 228 Posts Drives: M4 G82 xDrive Join Date: Jun 2021 Location: Spain - Europe iTrader: (0)	You guys are lucky, at least you can order it. Parking Assitant Plus (surround camera) wont be available to order at least until 2022 in Spain. Dealer told me probably until march 2022. __________________ Past: G82 M4 xDrive (14 jan. 2022 to / 16 mar. 2023) Current: BMW X5 50e (Ordered 29 dec. 2023)
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07-09-2021, 04:23 AM	#29
Gfit Lieutenant Colonel 2709 Rep 1,658 Posts Drives: 2023 X3M, 2024 X5M. Sold 2022 Join Date: Mar 2007 Location: Westchester, NY iTrader: (0)	Hard to believe that 2021s are still at port and 2022s have started arriving. BMW dealers may deliver some 2022s, depending on final location and deal, before 2021s which is crazy.
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07-09-2021, 12:36 PM	#33
JoshuaevansF87 First Lieutenant 248 Rep 354 Posts Drives: 2018 BMW M2 Join Date: Jul 2018 Location: Ct iTrader: (1)	My car arrived to the Nj port today I called genius and I also have a stop sale for a camera issue. Anyone know a time frame on this?
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07-09-2021, 01:04 PM	#35
JoshuaevansF87 First Lieutenant 248 Rep 354 Posts Drives: 2018 BMW M2 Join Date: Jul 2018 Location: Ct iTrader: (1)	Just spoke to my dealer. He said he had a M3 with the same issue and it arrived within a week but it depends on how long it takes for bmw to get the microchips.
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07-09-2021, 04:30 PM	#38
JoshuaevansF87 First Lieutenant 248 Rep 354 Posts Drives: 2018 BMW M2 Join Date: Jul 2018 Location: Ct iTrader: (1)	Spoke to bmw genius they said my car will arrive at the dealer on the 15th (July) he said the stop sale was most likely resolved
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07-11-2021, 04:00 PM	#40
f82_gold Private 30 Rep 75 Posts Drives: 2021 BMW M3 COMP Join Date: May 2021 Location: soflo iTrader: (0)	Day 18 at port 🥲
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07-12-2021, 02:53 PM	#42
HNSKP Second Lieutenant 313 Rep 247 Posts Drives: '21 M3 base Join Date: Jan 2019 Location: SoCal iTrader: (0) Garage List 2021 BMW G80 M3 [8.00]	Genius still doesn't have an ETA for me. Sitting at the Baltimore port since 7/6. Work order placed 7/8.
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