UPDATE: So I was excited abt my break in service until I saw this…

KANdaddy · 08-03-2022, 04:15 PM

UPDATE: So my baby has been made whole again. Got a brand new tire and wheel today. I also kept the old ones as a spare. Alignment was checked and it was slightly out of whack so that was fixed. In addition, a software update was performed and now my display shows my car in individual Gray Black. Lastly, SA told me that they reprimanded the kid that did this. All in all, I am happy they took care of me. All water under the bridge. We all make mistakes.

🤕🥵🤬. SA has already spoken to mgr and ordered me a new wheel + tire. So I’ll not disclose the dealer unless things go sideways. Still…super annoyed/sad.

GaoKS · 08-03-2022, 04:19 PM

Holy sh*t. Did they confess it or did you have to bring it up? Did they wash your car by chance?

KANdaddy · 08-03-2022, 04:26 PM

Quote:

Originally Posted by GaoKS

Holy sh*t. Did they confess it or did you have to bring it up? Did they wash your car by chance?

of course I had to bring it up. I was wondering why the kid who brought me the car was kind of rushing me off. Of course they took 10 min to inspect my loaner before letting me go 🙄.

I requested no wash since I just applied ceramic coat over the weekend.

PHXATC · 08-03-2022, 04:27 PM

Looks like it has two impact or rub spots at opposite ends of the wheel/tire as well.

Maybe the rear stepped out while under acceleration? Or like above, a car wash rail grabbed it? Maybe something from the shop hit it on accident?

Was there any explanation at all as to how it happened?

I would look for other hidden damage as well after they explain how it went down.

chicagofan00 · 08-03-2022, 04:28 PM

Goddamn kids on their bikes at the dealerships!

KANdaddy · 08-03-2022, 04:31 PM

Quote:

Originally Posted by chicagofan00

Goddamn kids on their bikes at the dealerships!

Quote:

Originally Posted by PHXATC

Looks like it has two impact or rub spots at opposite ends of the wheel/tire as well.

Maybe the rear stepped out while under acceleration? Or like above, a car wash rail grabbed it? Maybe something from the shop hit it on accident?

Was there any explanation at all as to how it happened?

I would look for other hidden damage as well after they explain how it went down.

They said there is a tight turn on the way from where it was parked to the pick up area. Said he probably clipped the curb. Gee….ya think? Did he also reverse and get the rest of the wheel just for good measure??!

GaoKS · 08-03-2022, 04:33 PM

Quote:

Originally Posted by KANdaddy

Quote:

Originally Posted by GaoKS

Holy sh*t. Did they confess it or did you have to bring it up? Did they wash your car by chance?

of course I had to bring it up. I was wondering why the kid who brought me the car was kind of rushing me off. Of course they took 10 min to inspect my loaner before letting me go 🙄.

I requested no wash since I just applied ceramic coat over the weekend.

The only reason I asked is sometimes the porters will take them into the car wash and park them and they're generally lowest skill level/care at a dealership.

If a tech did that, and didn't own it, that's very very bad form. Not saying it isn't with the former, just saying techs should take more pride in their work than that. Especially on a brand new M3.. anyways. Hope they take good care of you.

Vishal50028 · 08-03-2022, 04:36 PM

Quote:

Originally Posted by chicagofan00

Goddamn kids on their bikes at the dealerships!

KANdaddy · 08-03-2022, 04:36 PM

Quote:

Originally Posted by GaoKS

The only reason I asked is sometimes the porters will take them into the car wash and park them and they're generally lowest skill level/care at a dealership.

If a tech did that, and didn't own it, that's very very bad form. Not saying it isn't with the former, just saying techs should take more pride in their work than that. Especially on a brand new M3.. anyways. Hope they take good care of you.

I don’t think it was a tech. Some kid drove it up front. And like I mentioned, he seemed like he was in a big hurry to get me on my way.

Vic55 · 08-03-2022, 04:38 PM

Was gonna guess Crevier but the reflection off your nice paint does not depict their service drive, thus I feel relieved because thats my go to ...

KANdaddy · 08-03-2022, 04:42 PM

Quote:

Originally Posted by Vic55

Was gonna guess Crevier but the reflection off your nice paint does not depict their service drive, thus I feel relieved because thats my go to ...

You’re in the clear, my friend.

KevinGS · 08-03-2022, 04:42 PM

I know sh@#! happens but...

MassComp · 08-03-2022, 04:45 PM

Quote:

Originally Posted by KANdaddy

of course I had to bring it up.

At this point I would have ripped them a new one. The honorable thing of course is to just admit fault, but to hold back hoping you didn't notice before leaving the lot is downright dishonest.

I'd wager if you didn't notice the damage until you got home, then called them, they would have said "How do we know you didn't do it".

I know I'm not saying anything new here, but every time I drop my vehicles off at dealership, I have the CS rep walk around the car with me to prove there is no damage, and then do another walk around when I pick it up.

I trust NO ONE!

MassComp · 08-03-2022, 04:50 PM

Quote:

Originally Posted by KANdaddy

I was wondering why the kid who brought me the car was kind of rushing me off.

Did he look like this kid?

Name: Boyonbike.png
Views: 1900
Size: 83.2 KB

KANdaddy · 08-03-2022, 04:51 PM

Quote:

Originally Posted by MassComp

At this point I would have ripped them a new one. The honorable thing of course is to just admit fault, but to hold back hoping you didn't notice before leaving the lot is downright dishonest.

I'd wager if you didn't notice the damage until you got home, then called them, they would have said "How do we know you didn't do it".

I know I'm not saying anything new here, but every time I drop my vehicles off at dealership, I have the CS rep walk around the car with me to prove there is no damage, and then do another walk around when I pick it up.

I trust NO ONE!

yep! I honestly don’t think my SA knew. I could tell by his reaction. 100% it was the kid that drove the car up in that moment. Regardless, I am fortunate I saw it immediately and I will def be doing many walk arounds in the future.

buckybadger · 08-03-2022, 04:55 PM

Get your car inspected for any suspension parts damage.

2011ninja · 08-03-2022, 05:00 PM

😩
OP,

Do you get to keep the damaged wheel as a spare?

Is your car a manual or automatic?

forcefed · 08-03-2022, 05:33 PM

Quote:

Originally Posted by KANdaddy

of course I had to bring it up. I was wondering why the kid who brought me the car was kind of rushing me off.

Wtf! 🤬

KANdaddy · 08-03-2022, 05:40 PM

Quote:

Originally Posted by 2011ninja

😩
OP,

Do you get to keep the damaged wheel as a spare?

Is your car a manual or automatic?

I will ask them. Good call.

Car is xdrive comp…so, auto.

2011ninja · 08-03-2022, 05:43 PM

Quote:

Originally Posted by KANdaddy

Quote:

Originally Posted by 2011ninja

😩
OP,

Do you get to keep the damaged wheel as a spare?

Is your car a manual or automatic?

I will ask them. Good call.

Car is xdrive comp…so, auto.

I could see them getting comfortable being auto
Not fully comprehend 500+hp and it's a physical big car.

Hope all works out bro

🦅

beden1 · 08-03-2022, 05:45 PM

I hate to state the obvious, but it's very important to thoroughly check your car with the SA when you bring it in for service, and, when you pick it up. I also, always, tell them not to wash the car. They typically use brushes on a wooden handle to get the dirt off!! I had a discussion yesterday with my salesperson about when my car is delivered to the dealership. I want the protective shipping film in place and for them not to wash the car. We should expect the dealer to do a great job in prepping the car, but even my salesperson said I didn't want them touching my car since he knew I was particular about how anyone handles my car.

robopp · 08-03-2022, 05:48 PM

Totally unacceptable. Demand a Ferrari or you're going to sue them. Did you check the seat for farts?

08-03-2022, 04:15 PM	#1
KANdaddy Colonel 2497 Rep 2,812 Posts Drives: 22 M3C XDrive-Ind Grey Blk Join Date: Nov 2008 Location: Cali iTrader: (5)	UPDATE: So I was excited abt my break in service until I saw this… UPDATE: So my baby has been made whole again. Got a brand new tire and wheel today. I also kept the old ones as a spare. Alignment was checked and it was slightly out of whack so that was fixed. In addition, a software update was performed and now my display shows my car in individual Gray Black. Lastly, SA told me that they reprimanded the kid that did this. All in all, I am happy they took care of me. All water under the bridge. We all make mistakes. 🤕🥵🤬. SA has already spoken to mgr and ordered me a new wheel + tire. So I’ll not disclose the dealer unless things go sideways. Still…super annoyed/sad. Attached Images __________________ Last edited by KANdaddy; 08-12-2022 at 10:55 PM..
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08-03-2022, 04:19 PM	#2
GaoKS Lieutenant 508 Rep 454 Posts Drives: '23 Raptor Join Date: Feb 2017 Location: Colorado iTrader: (0)	Holy sh*t. Did they confess it or did you have to bring it up? Did they wash your car by chance? __________________ Current: '23 Ford Raptor Incoming: '24 G87 M2 - BG/6spd BMW Past Rides: 2023 G80 Comp, 2023 G80 xDrive, 2021 M3 Comp, 2020 M340i, 2019 540i, 2016 M4, 2016 535i, 2008 545i
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08-03-2022, 04:27 PM	#4
PHXATC Private First Class 82 Rep 104 Posts Drives: '22 911 '20 430i '20 Explorer Join Date: Mar 2016 Location: Naples, FL iTrader: (0)	Looks like it has two impact or rub spots at opposite ends of the wheel/tire as well. Maybe the rear stepped out while under acceleration? Or like above, a car wash rail grabbed it? Maybe something from the shop hit it on accident? Was there any explanation at all as to how it happened? I would look for other hidden damage as well after they explain how it went down.
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08-03-2022, 04:28 PM	#5
chicagofan00 Major General 19155 Rep 8,033 Posts Drives: 2024 X5 M60i Join Date: Feb 2011 Location: Phoenix iTrader: (1) Garage List 2024 BMW X5 M60i [10.00]	Goddamn kids on their bikes at the dealerships! __________________ Instagram: @Phxrisingphotography Current - 2024 G05 X5 ///M60i in Java Green Past - 2005 E53 X5 3.0i in Titanium Silver; 2008 E92 335i in Montego Blue; 2019 G01 X3 M40i in Glacier Silver; 2022 G80 M3 Competition in Twilight Purple
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08-03-2022, 04:38 PM	#10
Vic55 Lieutenant General 19371 Rep 10,167 Posts Drives: 2023 BMW M8 Competition Coupe Join Date: Jul 2009 Location: THE Orange County iTrader: (9)	Was gonna guess Crevier but the reflection off your nice paint does not depict their service drive, thus I feel relieved because thats my go to ... __________________ 2024 BMW M3 CS Frozen Solid White 2023 BMW M8 Coupe Competition Alpine White 2022 Porsche Carrera GTS Coupe Shark Blue 2020 Audi R8 V10 Performance Suzuka Gray 2012 Mercedes Benz C63 AMG Black Series Obsidian Black
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08-03-2022, 04:42 PM	#12
KevinGS Colonel 3361 Rep 2,164 Posts Drives: Past 2015 M4, Current 2013 M3 Join Date: Jun 2015 Location: Maryland iTrader: (0)	I know sh@#! happens but...
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08-03-2022, 04:55 PM	#16
buckybadger BMW forever! 1389 Rep 2,418 Posts Drives: BMW Join Date: Jan 2009 Location: San Diego, CA iTrader: (0)	Get your car inspected for any suspension parts damage. __________________ 2020 BMW X5 2019 BMW M2C 2014 BMW 335i 2009 BMW 328i
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08-03-2022, 05:00 PM	#17
2011ninja Colonel 3399 Rep 2,630 Posts Drives: 2022 G80 6MT Join Date: Feb 2020 Location: Connecticut iTrader: (0)	😩 OP, Do you get to keep the damaged wheel as a spare? Is your car a manual or automatic?
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08-03-2022, 05:45 PM	#21
beden1 Lieutenant 511 Rep 426 Posts Drives: '23 BMW M4 Competition xDrive Join Date: Nov 2013 Location: FL iTrader: (0)	I hate to state the obvious, but it's very important to thoroughly check your car with the SA when you bring it in for service, and, when you pick it up. I also, always, tell them not to wash the car. They typically use brushes on a wooden handle to get the dirt off!! I had a discussion yesterday with my salesperson about when my car is delivered to the dealership. I want the protective shipping film in place and for them not to wash the car. We should expect the dealer to do a great job in prepping the car, but even my salesperson said I didn't want them touching my car since he knew I was particular about how anyone handles my car. __________________ '23 BMW M4 Competition xDrive Coupe; '11 BMW 335is Convertible (DCT) SOLD; '12 Porsche Carrera GTS Cabriolet (MT) SOLD Last edited by beden1; 08-03-2022 at 05:52 PM..
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08-03-2022, 05:48 PM	#22
robopp Major 1681 Rep 1,369 Posts Drives: 2020 X3MC Join Date: Feb 2019 Location: MA iTrader: (0) Garage List 2020 BMW X3MC [4.50] 2023 Porsche 911 Ca ... [5.25]	Totally unacceptable. Demand a Ferrari or you're going to sue them. Did you check the seat for farts?
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