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      01-21-2022, 11:39 AM   #353
Kimchiguy79
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Originally Posted by 'Cane View Post
That's the one I thought you were referring to, but honestly, quite a few people there are super clueless.
Some are clueless yes, but the page can give good insights into some customers' ordering/production timelines.
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      01-21-2022, 03:33 PM   #354
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Originally Posted by mjbernatz View Post
I just sent an email to the head of BMW North America: sebastian.mackensen@bmwna.com Recommend those of you in QC Purgatory do the same. Let's escalate this to the top, folks.
Is this the email address Sebastian’s intern manages?
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      01-21-2022, 03:35 PM   #355
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It's useless, I've tried everywhere. I got some response, but the response was.. we don't know, call your dealer. BMW NA is a joke. I feel like by the time I get this car (if it ever shows) it'll have been 6+ months from the time it initially went into production.
Gee, we don’t know call the dealer, great no effort response.
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      01-22-2022, 04:24 AM   #356
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      01-22-2022, 04:54 AM   #357
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Build week 1 headed to SoCal

Anyone else build week 1? I've been tracking some ships and looks like ill likely be loaded up on ship name porgy. Hoping to receive the vehicle early March. Who else has some status updates our tracking tips?
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      01-22-2022, 05:31 AM   #358
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Originally Posted by mikezmoney View Post
Anyone else build week 1? I've been tracking some ships and looks like ill likely be loaded up on ship name porgy. Hoping to receive the vehicle early March. Who else has some status updates our tracking tips?
I see porgy departs Bremerhaven on Jan. 24 and Tijuca on the 30th. Both unload at Oxnard/Hueneme. How long have you been at port?
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      01-23-2022, 04:04 AM   #359
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I see porgy departs Bremerhaven on Jan. 24 and Tijuca on the 30th. Both unload at Oxnard/Hueneme. How long have you been at port?
I've been at port since about 01/08-01/10. Hope its on the sooner of the two. I have been at this build since October!
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      02-01-2022, 07:24 AM   #360
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Good news!
My BMW G82 week 45 is already on its way home.
See yours.
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      02-10-2022, 12:13 PM   #361
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Sent out emails to BMWNA and called BMWNA Customer Relations too as others have done. In short, I have explained that emailing or calling back with "contact the dealer" or not having an answer will not be acceptable. I have clearly explained that someone needs to contact a person in distribution in Germany that has authority if necessary and get me a date that can be achieved that the car will be delivered.
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      02-11-2022, 09:51 AM   #362
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BMW customer relations called back. A predictable waste of everyone's time. No answers were given other than "I am a customer support person for AFTER the sale". "I can file a complaint with the dealer if you wish".

Understandably BMW or any other manufacturer may not have much of a before-sale customer service team, that is the dealer's role. This would be fine if BMW provided useful information the dealer could share with the customer, but it seems that is not the case. Hurry up and wait.

I did ask the agent that called me back if he was aware of the others in the same situation, it is apparent many have called in and nobody in the customer service area seems to care to attempt to get any answers, "that's not my role". Certainly not proactive and not reactive either regarding customer satisfaction. Fail. BMW must figure the people that are upset with their lack of response are already not happy so it must make no difference if those same people are even more upset.

My point with Colin (who called back) was how many people need to call with the very same issue before somebody says even though this is not our role lets try and help.
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      02-11-2022, 10:52 AM   #363
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Quote:
Originally Posted by edofloat View Post
BMW customer relations called back. A predictable waste of everyone's time. No answers were given other than "I am a customer support person for AFTER the sale". "I can file a complaint with the dealer if you wish".

Understandably BMW or any other manufacturer may not have much of a before-sale customer service team, that is the dealer's role. This would be fine if BMW provided useful information the dealer could share with the customer, but it seems that is not the case. Hurry up and wait.

I did ask the agent that called me back if he was aware of the others in the same situation, it is apparent many have called in and nobody in the customer service area seems to care to attempt to get any answers, "that's not my role". Certainly not proactive and not reactive either regarding customer satisfaction. Fail. BMW must figure the people that are upset with their lack of response are already not happy so it must make no difference if those same people are even more upset.

My point with Colin (who called back) was how many people need to call with the very same issue before somebody says even though this is not our role lets try and help.
Thank you for sharing your experience as this is something that has come up for many of us within build weeks 43 - 52 I think. I've been in contact with the Canadian contact centre and they also lack accountability in this whole mess. That said, one manager tried to escalate to my dealership in question and lean on them to take further action. I've been in regular communication with my dealership and their Production Manager receives next to nothing on status updates from BMW corporate. There was even a time that it was logged in the system that the car was shipped and sitting in Halifax, Canada port. That has been since corrected and they were able to locate the vehicle sitting in Bremerhaven purgatory. The sad reality is that BMW ultimately holds the cards because they will sell every singly M3/M4 produced and through the next few years. It's a car in high demand and low supply (in already strained global supply). It's a special car sure (but mass produced), so we have no choice but to wait like speciality/prestige/exotic car buyers for their machines.
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      02-14-2022, 09:20 AM   #364
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213 days since placing my order on July 16. 94 days and counting in QC purgatory. Week 45 M4CX.

Last edited by mjbernatz; 02-14-2022 at 09:21 AM.. Reason: correction
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      02-15-2022, 08:01 AM   #365
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95 days in QC and today car is showing no RAM or amp retrofitting and is awaiting carrier assignment. Feels like a mistake.
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      02-15-2022, 03:30 PM   #366
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According to BMW my car is in Antwerp (belgium), but it has been there for 15 days, I'm starting to get scared. because we have always had wrong information about production and delivery dates! we are always being deceived!
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      02-17-2022, 05:41 PM   #367
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Made it to dispatched from factory today. Hopefully, it keeps moving.
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      02-21-2022, 07:00 AM   #368
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Made it to the port today.
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      02-21-2022, 09:38 AM   #369
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101 days in QC and counting. '22 M4CX Week 45 build. I sent an email to Seema at BMW Customer Support to make her aware of my 100 day milestone. I also informed her that I was aware that she has offered the 1-day M Performance Driving School to some customers (I've not received this yet). I let her know that I was not interested in this, but asked for a $1,000 credit for the purchase of my M4 to compensate me for the delay & frustration. Will keep you posted.
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      02-21-2022, 09:45 AM   #370
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I was really close to ordering an individual color (Wildberry), but I didn't want to wait the additional time for it. Probably would have had that car by now.
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      02-21-2022, 10:21 AM   #371
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I was really close to ordering an individual color (Wildberry), but I didn't want to wait the additional time for it. Probably would have had that car by now.
I was thinking the exact same thing. I wanted San Marino or Marina Bay Blue but settled on Portimao Blue thinking I'd have the car sooner.
Curious to hear more about anyone receiving some type of compensation for the delays.
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      02-25-2022, 07:54 AM   #372
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BMW is showing my car is in transit. bruce911_ Any change with your car?

Today is day 170. 96 were in QC.

Last edited by edofloat; 02-25-2022 at 09:44 AM..
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      02-25-2022, 07:59 AM   #373
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No change for me, Day 105, and I just sent another email to Mackensen and Van Meel (not that I'll get a response, I never have).
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      02-25-2022, 08:19 AM   #374
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224 days since placing my order. 105 days in QC.
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