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      07-07-2021, 10:00 AM   #1
aford
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Stop-sale / delay due to audio module issue

Creating this thread to keep track of progress around the audio module stop-sell.

I have a G80 build week 26 impacted. Currently at the port in Germany. Genius line tells me the part is still unavailable (as of yesterday).


If you're impacted and can provide current progress and resolution (hopefully soon) that would be great.

Last edited by aford; 07-07-2021 at 10:54 AM..
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      07-07-2021, 10:46 AM   #2
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Week 21 build here. Arrived in NJ port on June 10th and been sitting waiting for audio recall. Sales Manager called me and said they have no idea on time frame.
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      07-07-2021, 11:55 AM   #3
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Mine just got to the port in Cali yesterday. Called the Genius line and was told that a stop sale was placed on the car and it will be at the dealership by this Saturday, which I find it hard to believe. (My car sat at the port in Germany for a month prior to being sent over.
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      07-07-2021, 11:56 AM   #4
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Quote:
Originally Posted by Trojan4evr View Post
Mine just got to the port in Cali yesterday. Called the Genius line and was told that car will be at the dealership by this Saturday, which I find it hard to believe. (My car sat at the port in Germany for a month prior to being sent over.
You have a stop sale on the vehicle currently?
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      07-07-2021, 12:13 PM   #5
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Quote:
Originally Posted by aford View Post
Quote:
Originally Posted by Trojan4evr View Post
Mine just got to the port in Cali yesterday. Called the Genius line and was told that car will be at the dealership by this Saturday, which I find it hard to believe. (My car sat at the port in Germany for a month prior to being sent over.
You have a stop sale on the vehicle currently?
Yes, the audio module. But the Genius guy said it is projected to hit the dealership this Saturday, which based on the sentiment here, is not likely imo.
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      07-07-2021, 12:16 PM   #6
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Quote:
Originally Posted by Trojan4evr View Post
Yes, the audio module. But the Genius guy said it is projected to hit the dealership this Saturday, which based on the sentiment here, is not likely imo.
Ah ok. The Genius did say that the issue can be fixed at either port or at the dealership once the part becomes available. Let us know how it goes. We're pulling for you!
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      07-07-2021, 12:23 PM   #7
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Quote:
Originally Posted by aford View Post
Quote:
Originally Posted by Trojan4evr View Post
Yes, the audio module. But the Genius guy said it is projected to hit the dealership this Saturday, which based on the sentiment here, is not likely imo.
Ah ok. The Genius did say that the issue can be fixed at either port or at the dealership once the part becomes available. Let us know how it goes. We're pulling for you!
Thanks very much man. Will do. The support is very much appreciated. I hope your wait comes to an end very soon.
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      07-07-2021, 01:36 PM   #8
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What audio module is this? Is it the one that pumps the sound into the car because i could live without that.
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      07-07-2021, 01:52 PM   #9
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Quote:
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What audio module is this? Is it the one that pumps the sound into the car because i could live without that.


No idea but they've been putting the defective part into the car for weeks now.
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      07-07-2021, 02:00 PM   #10
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Service Information Bulletin Audio, Navigation, Information, Safety Systems
DELIVERY STOP: RECEIVER AUDIO MODULE (RAM) MODEL
E-Series Model Description Production Date
June 9, 2021 B65 12 21
F44 2 Series Gran Coupe May 10, 2021 – May 20, 2021 G20 3 Series Sedan May 7, 2021 – May 21, 2021
G29 Z4 Roadster May 7, 2021 – May 19, 2021
G30 5 Series Sedan May 7, 2021 – May 20, 2021
G80 M3 Sedan May 10, 2021 – May 19, 2021
AFFECTED VEHICLES
Vehicles which require this Campaign to be completed will show it as “Open” when checked either in AIR, the "Service Menu" of DCSnet (Dealer Communication System), ISPA Next or Warranty Vehicle Inquiry.
SITUATION
BMW AG has issued a Delivery Stop (effective June 9, 2021) on certain Model Year 2021 BMW vehicles that were produced between May 7, 2021 and May 21, 2021.
The Receiver Audio Module (RAM) will need to be added to the affected vehicles. Most of the vehicles are at the VDCs and will be repaired before delivering the vehicle to the dealer.
We currently do not have parts. Please monitor the weekly Parts Matrix for updates.
Do not deliver to a customer, a New, Certified Pre-Owned or Used vehicle subject to a Delivery Stop, until the vehicle is repaired. Do not use or sell replacement equipment/parts subject to a Delivery Stop.
The bulletin will be updated when additional information becomes availabl
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      07-07-2021, 02:10 PM   #11
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Quote:
Originally Posted by Dzo View Post
Service Information Bulletin Audio, Navigation, Information, Safety Systems
DELIVERY STOP: RECEIVER AUDIO MODULE (RAM) MODEL
E-Series Model Description Production Date
June 9, 2021 B65 12 21
F44 2 Series Gran Coupe May 10, 2021 – May 20, 2021 G20 3 Series Sedan May 7, 2021 – May 21, 2021
G29 Z4 Roadster May 7, 2021 – May 19, 2021
G30 5 Series Sedan May 7, 2021 – May 20, 2021
G80 M3 Sedan May 10, 2021 – May 19, 2021
AFFECTED VEHICLES
Vehicles which require this Campaign to be completed will show it as “Open” when checked either in AIR, the "Service Menu" of DCSnet (Dealer Communication System), ISPA Next or Warranty Vehicle Inquiry.
SITUATION
BMW AG has issued a Delivery Stop (effective June 9, 2021) on certain Model Year 2021 BMW vehicles that were produced between May 7, 2021 and May 21, 2021.
The Receiver Audio Module (RAM) will need to be added to the affected vehicles. Most of the vehicles are at the VDCs and will be repaired before delivering the vehicle to the dealer.
We currently do not have parts. Please monitor the weekly Parts Matrix for updates.
Do not deliver to a customer, a New, Certified Pre-Owned or Used vehicle subject to a Delivery Stop, until the vehicle is repaired. Do not use or sell replacement equipment/parts subject to a Delivery Stop.
The bulletin will be updated when additional information becomes availabl
Thanks! Those production dates are old. Wonder what the latest bulletin looks like.
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      07-07-2021, 07:08 PM   #12
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This is so odd because when I spoke to a genius today she said that it should be replaced with something else and that my car will also be delivered on Saturday (7/10). And when I called again I was told it might not be delivered. This is getting ridiculous lol…. About to get a 2021 in august when I ordered it in April lol
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      07-07-2021, 07:22 PM   #13
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Quote:
Originally Posted by Dzo View Post
Service Information Bulletin Audio, Navigation, Information, Safety Systems
DELIVERY STOP: RECEIVER AUDIO MODULE (RAM) MODEL
E-Series Model Description Production Date
June 9, 2021 B65 12 21
F44 2 Series Gran Coupe May 10, 2021 – May 20, 2021 G20 3 Series Sedan May 7, 2021 – May 21, 2021
G29 Z4 Roadster May 7, 2021 – May 19, 2021
G30 5 Series Sedan May 7, 2021 – May 20, 2021
G80 M3 Sedan May 10, 2021 – May 19, 2021
AFFECTED VEHICLES
Vehicles which require this Campaign to be completed will show it as “Open” when checked either in AIR, the "Service Menu" of DCSnet (Dealer Communication System), ISPA Next or Warranty Vehicle Inquiry.
SITUATION
BMW AG has issued a Delivery Stop (effective June 9, 2021) on certain Model Year 2021 BMW vehicles that were produced between May 7, 2021 and May 21, 2021.
The Receiver Audio Module (RAM) will need to be added to the affected vehicles. Most of the vehicles are at the VDCs and will be repaired before delivering the vehicle to the dealer.
We currently do not have parts. Please monitor the weekly Parts Matrix for updates.
Do not deliver to a customer, a New, Certified Pre-Owned or Used vehicle subject to a Delivery Stop, until the vehicle is repaired. Do not use or sell replacement equipment/parts subject to a Delivery Stop.
The bulletin will be updated when additional information becomes availabl

Are you able to post the same for the camera module?
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      07-08-2021, 12:41 AM   #14
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Quote:
Originally Posted by MKParris View Post
Are you able to post the same for the camera module?
No, it's just a copy-paste of what I've found posted in another forum. Sorry.

But what I read about camera recall is a software that need to be updated. But it's just bits grabbed in the web.
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      07-08-2021, 07:08 AM   #15
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Quote:
Originally Posted by Dzo View Post
Quote:
Originally Posted by MKParris View Post
Are you able to post the same for the camera module?
No, it's just a copy-paste of what I've found posted in another forum. Sorry.

But what I read about camera recall is a software that need to be updated. But it's just bits grabbed in the web.
Hope the camera is just software. That's simple and quick.
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      07-09-2021, 01:16 AM   #16
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Quote:
Originally Posted by Trojan4evr View Post
Mine just got to the port in Cali yesterday. Called the Genius line and was told that a stop sale was placed on the car and it will be at the dealership by this Saturday, which I find it hard to believe. (My car sat at the port in Germany for a month prior to being sent over.
It appears that our cars reached the port and have the same issue. Mine is currently expected to be delivered to the dealership on the 10th but they say the recall might be fixed by the time it delivers. Has your SA said anything regarding it?
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      07-09-2021, 06:03 AM   #17
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Quote:
Originally Posted by MKParris View Post
What audio module is this? Is it the one that pumps the sound into the car because i could live without that.
There is no ASD module in the G8x.
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      07-09-2021, 08:10 AM   #18
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Quote:
Originally Posted by Encanto View Post
Quote:
Originally Posted by MKParris View Post
What audio module is this? Is it the one that pumps the sound into the car because i could live without that.
There is no ASD module in the G8x.
There certainly is ASD though. Are you saying there isn't, or just that it isn't a separate module?
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      07-09-2021, 08:44 AM   #19
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Week 19 build here. Car is scheduled to arrive at the US port on 7/12. So far, my SA and Genius can't see any stop sale orders on their end. Is there anyone here with a week 19 build who has been impacted by any recalls?
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      07-09-2021, 11:08 AM   #20
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Supposedly mine is affected too. Mine arrived at the port on the 6th. Supposedly supposed to be loaded on a truck tomorrow. My dealer is in Baltimore and so is the port so it should arrive the same day it leaves. I ordered the car in March.
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      07-09-2021, 11:40 AM   #21
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Quote:
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Supposedly mine is affected too. Mine arrived at the port on the 6th. Supposedly supposed to be loaded on a truck tomorrow. My dealer is in Baltimore and so is the port so it should arrive the same day it leaves. I ordered the car in March.
Same here. I ordered my car 3/5 and it is still on the Morning Carina at sea. It's due to dock 7/13 in NJ, so hopefully this tropical storm doesn't alter the plan. The recall/stop sale is yet to be addressed as well know. Fingers crossed it is resolved soon.
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      07-09-2021, 01:35 PM   #22
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My car also has the stop sale for the audio module placed on it, and has been stuck at the VPC in New Jersey for more than a month now.

I check every once and a while but the message has been the same every time: "we don't have the parts, we don't know when we'll have the parts, and when we have the parts we don't know how long it will take to fix."

It sucks because I remember being so excited when I learned the car had finally made it to the US port, but day by day my excitement has waned and now I'm more apathetic than anything. I've come very close to canceling the order a few times now - now that the MY22 cars are orderable and the price of the car is starting to drop.
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