[evidence]

Originally Posted by LukeM15

No when u power the car off the valves stay open until you restart again at which point it shuts off. Then they open n close depending on throttle input.

On mine they are closed at power off, after idling for a sec. If you've seen them open, it might just be they are left in whatever state they are in when shut off.

Anyway ordered one of these to see what's up. Going to protect it in silicone and see how it goes.

[mike@x-ph.com]

Originally Posted by evidence

On mine they are closed at power off, after idling for a sec. If you've seen them open, it might just be they are left in whatever state they are in when shut off.

Anyway ordered one of these to see what's up. Going to protect it in silicone and see how it goes.

[tac3331]

Originally Posted by tac3331

Mine was to the exhaust as I had an early model that didn't fit on any other bolt. It supposedly failed from water damage though, not vibration. Sending me a new unit that will be installed properly so no excuse if fails again.

My new unit installed where instructed failed again.

[Indo Rider]

Originally Posted by tac3331

My new unit installed where instructed failed again.

Are you surprised?

[forcefed]

I'm shocked 😱😱😱

[tac3331]

Originally Posted by Indo Rider

Are you surprised?

No, what did shock me is cg bringing up my purchase date being Feb 2022 so my one year warranty was up and can't offer a refund now. Even though my unit was repaired in January of this year. Did offer to repair or swap with a used but functional unit if I cover shipping cost though....... Hoping xph will grant a refund since I asked for one in December when originally failed but was only given option for warranty repair then.

[mike@x-ph.com]

Originally Posted by tac3331

No, what did shock me is cg bringing up my purchase date being Feb 2022 so my one year warranty was up and can't offer a refund now. Even though my unit was repaired in January of this year. Did offer to repair or swap with a used but functional unit if I cover shipping cost though....... Hoping xph will grant a refund since I asked for one in December when originally failed but was only given option for warranty repair then.

The manufacturer, not the retailer, determines the return and refund policy for over 150 brands we work with. This is a common practice among most vendors.

As a retailer, our role is to facilitate communication between you and the manufacturer, and we do our best to persuade them to grant you a refund.

In your case, the manufacturer has offered to accept the item back for testing or replace it for free.

We are shouldering all the shipping costs related to your order, including the original shipping, and refunding you the profit we earned from this sale.

I have not profited from this sale and am covering multiple shipping expenses out of my pocket. While I understand this may not be the ideal resolution you were hoping for, it would not be fair to expect me to provide a full refund, as I am not the manufacturer.

We proactively placed a disclaimer on our website months ago, explicitly advising G8x customers against purchasing this controller due to known issues. We did this to avoid precisely this kind of situation, where our customer is dissatisfied, and our capacity to rectify the problem is limited. Our primary aim is to ensure the best possible experience for our customers, and we regret that situations like yours do the opposite.

[tac3331]

Originally Posted by mike@x-ph.com

The manufacturer, not the retailer, determines the return and refund policy for over 150 brands we work with. This is a common practice among most vendors.

As a retailer, our role is to facilitate communication between you and the manufacturer, and we do our best to persuade them to grant you a refund.

In your case, the manufacturer has offered to accept the item back for testing or replace it for free.

We are shouldering all the shipping costs related to your order, including the original shipping, and refunding you the profit we earned from this sale.

I have not profited from this sale and am covering multiple shipping expenses out of my pocket. While I understand this may not be the ideal resolution you were hoping for, it would not be fair to expect me to provide a full refund, as I am not the manufacturer.

We proactively placed a disclaimer on our website months ago, explicitly advising G8x customers against purchasing this controller due to known issues. We did this to avoid precisely this kind of situation, where our customer is dissatisfied, and our capacity to rectify the problem is limited. Our primary aim is to ensure the best possible experience for our customers, and we regret that situations like yours do the opposite.

Cgs response to me stated that he couldn't offer a refund because I was out of warranty. I had asked for a refund when was in warranty instead of repairing but that was my only option then. X-ph has great support and been helpful. I'd expect CG to refund both of us.

[mike@x-ph.com]

Originally Posted by tac3331

Cgs response to me stated that he couldn't offer a refund because I was out of warranty. I had asked for a refund when was in warranty instead of repairing but that was my only option then. X-ph has great support and been helpful. I'd expect CG to refund both of us.

Im confused as well with their last response. It suggested that no refund is possible because it's been over a year, even though no refund was granted initially when the item was still within one year. I'm uncertain if this discrepancy is due to a policy change or a misunderstanding in the most recent communication.

Thank you for your understanding and support throughout this process. I will do my best to try and get us a refund.

[LukeM15]

Still going here since august last year. No issues

[tac3331]

Originally Posted by mike@x-ph.com

Im confused as well with their last response. It suggested that no refund is possible because it's been over a year, even though no refund was granted initially when the item was still within one year. I'm uncertain if this discrepancy is due to a policy change or a misunderstanding in the most recent communication.

Thank you for your understanding and support throughout this process. I will do my best to try and get us a refund.

My order also didn't ship until 4/9/22, with a couple weeks for first warranty and this failure happened a couple weeks before I brought to yalls attention on 5/1/23 after confirming its the issue. He should consider me within a year if that's his new policy.

[nu2M]

Glad I read this thread before pulling the trigger on VSC-2. Looks like a no-go.

[LukeM15]

Mines still working. No issues since installed.

[kgelfen360]

Originally Posted by nu2M

Glad I read this thread before pulling the trigger on VSC-2. Looks like a no-go.

Get Dahler

[mike@x-ph.com]

Originally Posted by kgelfen360

Get Dahler

Dahler has been a solid choice for our customers so far.