[MugenNeuspeed]

Resolved.

[Misterleeman]

RDR ?

[hhkb]

Originally Posted by Misterleeman

RDR ?

i believe that's a retail delivery report. don't have more information than that :P

[MugenNeuspeed]

Means in service date

[Thorsveinyhammer]

HMM. You might want to call BMW NA. Conflicting reports on the web. Some customers state the "In service date" is when the car was first serviced. This happens when the dealership takes delivery from BMW and performs the first service, ie. transport mode". Another report says the dealer will mark the car as "demo" to collect factory incentives.

[GTS Daddy]

Did you ask the dealership directly yet?

[BryanCO]

Originally Posted by MugenNeuspeed

So I had a buddy run my DCS, used to work for BMW, and he said my car was delivered at the end of the month, when I didn't take delivery yet. I didn't even sign papers yet. How do I go about getting this changed, its the principle.

Assuming you are talking about in service date, what principle are you talking about? It’s not your car until you pay for it.

But it could be the dealers normal process or they wanted to book the sale in June/Q2/H1. Doubt it can be changed and not sure why a week matters, but I guess you can ask the dealership.

[MugenNeuspeed]

It's fraud, plain and simple.

[M4nication]

Originally Posted by MugenNeuspeed

It's fraud, plain and simple.

I'm not following... How is this fraud?

[MugenNeuspeed]

I never signed for the car yet, how do you put an in service date under my name when I don't even have possession of the car?

[Gfit]

What’s the end goal here? Did the dealer treat you fairly? Are you bringing your car there for service? How does this affect you? Who exactly is getting harmed? None of this makes any sense to me but most of the virtue signaling/social stuff going on these days doesn’t either so maybe it’s just me.

[kgelfen360]

How do u even know what that information your “buddy” is getting is accurate.

As other have said car is not urs until u pay for it so they can do what they want. They can sell it to another customer.

I don’t think u are intitled to anything here.

[MugenNeuspeed]

How do I know, I called BMW NA directly.
Its the principle, the in service date is when the warranty starts, how did my warranty already start when I didn't take delivery of the car yet?
And yes I paid for this car in full cash, I had my bank send the remainder difference. However the check didn't get there till this past Monday.

[Gfit]

If the warranty did start before delivery then I would have a conversation with the GM and take it from there. I prefer to also give them a chance to make it right before going all out

[Zonk]

Have you brought this up with your dealer?

[Th3DarkSide]

Is this a serious thread? I have more important shit to worry about that’s for sure.

[MugenNeuspeed]

Yes, I notified my sales guy, who is giving me the song and the dance.

[Needsdecaf]

Wait until you get the car to worry about it. Then have them run the report of when the ISD is in the system. If it doesn't match the date of your handover ask them to change it. If your sales guy is unresponsive, go to the GM. If the GM tells you to pound, contact BMWNA. Show them the date you signed the sales contract and your ISD and tell them to change it.

I mean, I get it, it's the principle. But at the end of the day I wouldn't get my knickers in that big of a twist over it. Certainly I woudn't darken their door with any future business though if this is the way they are going to treat you.

[Damion]

Originally Posted by MugenNeuspeed

How do I know, I called BMW NA directly.
Its the principle, the in service date is when the warranty starts, how did my warranty already start when I didn't take delivery of the car yet?
And yes I paid for this car in full cash, I had my bank send the remainder difference. However the check didn't get there till this past Monday.

thats why you paid for the car in full and its not the property of BMW anymore, once that happens you own the car which means your DMV/MVD has you listed as the owner. you dont need to physically have the car for this to start. once you have ownership it starts.

I know this because i was a Tech at a dealership for a while and we did the PDI and In Service dates for the cars. Once you Own it and again the dealership does not have Financial responsibility meaning its a customer owned car you get that date

[BryanCO]

Originally Posted by MugenNeuspeed

So I had a buddy run my DCS, used to work for BMW, and he said my car was delivered at the end of the month, when I didn't take delivery yet. I didn't even sign papers yet. How do I go about getting this changed, its the principle.

Originally Posted by MugenNeuspeed

I never signed for the car yet, how do you put an in service date under my name when I don't even have possession of the car?

Originally Posted by MugenNeuspeed

How do I know, I called BMW NA directly.
Its the principle, the in service date is when the warranty starts, how did my warranty already start when I didn't take delivery of the car yet?
And yes I paid for this car in full cash, I had my bank send the remainder difference. However the check didn't get there till this past Monday.

With what you’ve now stated, there seems to be LESS of an issue.

You ordered a car. Apparently you previously placed a deposit. The dealer considers the car sold - to you. The car arrives. The dealer processes the car (PDI and all the paperwork) in preparation for you picking up the car. You actually pay for the car ahead of completing/signing the various docs and physically picking up the car.

All of this is happening within a week or so. Sounds pretty routine.

[MugenNeuspeed]

BMW is resolving this for me and having the date swapped over.

[hhkb]

Originally Posted by MugenNeuspeed

BMW is resolving this for me and having the date swapped over.

That’s good to hear. I think this is a good lesson for everyone to make sure they get the proper dates when picking up their new cars!