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      03-23-2021, 12:45 PM   #1
biomedic6288
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Is your tow hook missing?

I noticed that my G80 didn't come with a Tow Hook, but the dealership ordered one for me. However, when it came in I went to place it in the tire/tool bag I noticed that it didn't fit the molded area where it should go. My salesmen speculated that the car never came with one in the first place.

Has anyone else noticed that their tow hook is missing?

Last edited by biomedic6288; 03-23-2021 at 01:18 PM.. Reason: better title
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      03-23-2021, 01:01 PM   #2
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I assumed that is unacceptable all vehicles should comes with emergency tool kit. Glad your dealer is resolving this issue.
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      03-23-2021, 01:10 PM   #3
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Quote:
Originally Posted by biomedic6288 View Post
I noticed that my G80 didn't come with a Tow Hook, but the dealership ordered one for me. However, when it came in I went to place it in the tire/tool bag I noticed that it didn't fit the molded area where it should go. My salesmen speculated that the car never came with one in the first place.

Has anyone else noticed that their tow hook is missing?
Did you check that it’s the correct tow hook to begin with by inserting it in the actual tow receptacle?
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      03-23-2021, 01:15 PM   #4
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Quote:
Originally Posted by Kansr View Post
Did you check that it’s the correct tow hook to begin with by inserting it in the actual tow receptacle?
Absolutely! Checked it before leaving the dealership. Tow hook on the G80 is much longer than the one on the F80.
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      03-23-2021, 02:14 PM   #5
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Well I just checked and it’s not missing but I have a G82 which i don’t think matters much. It was not with the kit but separate in the trunk.
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      03-23-2021, 05:40 PM   #6
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It absolutely came with a tow hook. The roll on/roll off vehicle carrier ships all use the tow hook as a tie down point for the voyage. The tow hook should have been put back into your trunk. Should check for this always when picking up a new vehicle.

Additionally, aside from the obvious of checking all painted surfaces for scratches, be sure to carefully check the side mirror turn signal lenses for hairline cracks (they fold the mirrors in but the vehicles are quite close during shipping). Bring along a small powerful flashlight and a microfiber towel on delivery day and a second set of eyes on your team is quite helpful.
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      03-24-2021, 07:24 AM   #7
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Quote:
Originally Posted by biomedic6288 View Post
I noticed that my G80 didn't come with a Tow Hook, but the dealership ordered one for me. However, when it came in I went to place it in the tire/tool bag I noticed that it didn't fit the molded area where it should go. My salesmen speculated that the car never came with one in the first place.

Has anyone else noticed that their tow hook is missing?
Mine is missing too!

My dealership told me they will give me a new one.
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      03-24-2021, 08:42 AM   #8
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So I had this problem as well. Went in to my detailer who couldn't find the locking wheel nut as it wasn't inside the bag in the cut out made for it. I contacted my dealer and they said it's in a different place for some reason and is the case with all G80/82 they've had through. In the boot on the left hand side, there is the storage compartment retained by mesh. The floor of this compartment is removable and it is under there with the towing eye. Hope that helps.
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      03-30-2021, 08:37 AM   #9
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This is exactly where I found mine. I think it is too long to fit the pump bag.
But I’m missing the bmw useful screw driver! Not more tools! Anyone else?
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      05-11-2021, 09:31 AM   #10
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I just discovered mine is also missing from my G82
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      05-11-2021, 10:09 AM   #11
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I dont even know how the hell to get the bag out of the trunk. Its like strapped or stuck in the left compartment.

Edit, it is indeed strapped. No lug nut key or screwdriver though...
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Last edited by Der_Wolf; 05-11-2021 at 11:15 AM..
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      05-11-2021, 10:59 AM   #12
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I have only the tow hook. There is no tool kit at all. There is no lug nut key. My lug bolts are all 17mm hex-head. Could that be because I have black wheels, which come with black lug bolts?
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      05-11-2021, 11:15 AM   #13
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Quote:
Originally Posted by rak299 View Post
I have only the tow hook. There is no tool kit at all. There is no lug nut key. My lug bolts are all 17mm hex-head. Could that be because I have black wheels, which come with black lug bolts?
I have the tool kit, but no lug nut key or screwdriver.
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      05-11-2021, 11:22 AM   #14
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Quote:
Originally Posted by Der_Wolf View Post
I have the tool kit, but no lug nut key or screwdriver.
What was in the kit, besides the tow hook?
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      05-11-2021, 11:29 AM   #15
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Quote:
Originally Posted by rak299 View Post
What was in the kit, besides the tow hook?
A 12v tire inflator and a patch kit
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      05-11-2021, 11:33 AM   #16
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Yes. That's the mobility kit. I have that, but I expected some sort of pouch with a crappy screwdriver or something similar. What color are your wheels? Mine are black and I wonder if there are no keyed black bolts?????
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      05-11-2021, 12:33 PM   #17
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Quote:
Originally Posted by rak299 View Post
Yes. That's the mobility kit. I have that, but I expected some sort of pouch with a crappy screwdriver or something similar. What color are your wheels? Mine are black and I wonder if there are no keyed black bolts?????
Good point. Mine are the 826M
In jet black also. There is a tool kit cutout in my mobility kid which clearly shows the mold for the screwdriver and lug nut key but neither are present
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      05-11-2021, 10:16 PM   #18
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I contacted the dealer and contacted the BMW Genius number. I was told the wheel locks are an optional accessory, at least in U.S. When I tried to find the cost, I learned that there aren't yet compatible parts.
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      05-11-2021, 10:19 PM   #19
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Quote:
Originally Posted by rak299 View Post
I contacted the dealer and contacted the BMW Genius number. I was told the wheel locks are an optional accessory, at least in U.S. When I tried to find the cost, I learned that there aren't yet compatible parts.
What about our screwdriver haha
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      06-07-2021, 11:32 AM   #20
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The screwdriver was missing too!
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      06-08-2021, 08:03 AM   #21
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Quote:
Originally Posted by ZTJ53 View Post
So I had this problem as well. Went in to my detailer who couldn't find the locking wheel nut as it wasn't inside the bag in the cut out made for it. I contacted my dealer and they said it's in a different place for some reason and is the case with all G80/82 they've had through. In the boot on the left hand side, there is the storage compartment retained by mesh. The floor of this compartment is removable and it is under there with the towing eye. Hope that helps.
If you didn't have these pics I'm not sure I would have ever found that cubby lol! I took the mobility kit out and looked in it but never would have thought to look for a trap door under it. I only had the tow hook but I guess at least I got that. Thanks!
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      06-08-2021, 08:33 AM   #22
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Quote:
Originally Posted by MauiSteve View Post
It absolutely came with a tow hook. The roll on/roll off vehicle carrier ships all use the tow hook as a tie down point for the voyage. The tow hook should have been put back into your trunk. Should check for this always when picking up a new vehicle.

Additionally, aside from the obvious of checking all painted surfaces for scratches, be sure to carefully check the side mirror turn signal lenses for hairline cracks (they fold the mirrors in but the vehicles are quite close during shipping). Bring along a small powerful flashlight and a microfiber towel on delivery day and a second set of eyes on your team is quite helpful.
Thanks, Steve, this is helpful. This is my first new car, so it helps to know how I should be prepared for delivery day.
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