[Tobster3]

Originally Posted by Jax327

https://www.ecstuning.com/b-ebc-part.../dp32454c~ebc/

I appreciate the Tip. I ordered these yesterday and they have shipped today. I had previously ordered these back in Oct and waiting 3+ months for them.

[Jax327]

Originally Posted by Tobster3

I appreciate the Tip. I ordered these yesterday and they have shipped today. I had previously ordered these back in Oct and waiting 3+ months for them.

Glad to help out. Looks like we timed it just right as they are on back order again with no eta.

[pdjafari]

Ordered mine in March still no updates or ETA

[HP Autosport]

Pads are slowly returning to stock. After filling all the backorders, we anticipate a couple of extra sets.

[Wtfitzvi]

Originally Posted by HP Autosport

Pads are slowly returning to stock. After filling all the backorders, we anticipate a couple of extra sets.

can you PM a price for a set?

[markoz28]

I ordered EBC Reds the first week of February. They arrived this week. LOL

[GolfCoyote]

I keep getting emails from retailers about EBC pads being on sale, it's like they are taunting me at this point because no one has them in-stock for this platform lol

[HP Autosport]

Originally Posted by GolfCoyote

I keep getting emails from retailers about EBC pads being on sale, it's like they are taunting me at this point because no one has them in-stock for this platform lol

We have them in stock now. Another shipment is showing up tomorrow.

If you need a set, feel free to reach out.

[GolfCoyote]

Originally Posted by HP Autosport

We have them in stock now. Another shipment is showing up tomorrow.

If you need a set, feel free to reach out.

PM sent

[mike@x-ph.com]

We received 2 shipments this week, expecting 6 more

[HP Autosport]

We have one more set of front and rear left from the shipment that came in today. PM if you want them!

We still have two more pending orders but no ETA on those as of today.

[mike@x-ph.com]

we have a couple left in stock, website inventory is live, first come first serve

[pdjafari]

Originally Posted by mike@x-ph.com

We received 2 shipments this week, expecting 6 more

I’d hope you’d first address paid customers orders before advertising to others but what do I know. Still waiting on mine pre-ordered in early March. It shows as the product is no longer available??!! Also still waiting on my MAD resonated midpipe. If you still don’t have stock on the order, can you please cancel my order and send me a refund?

[mike@x-ph.com]

Originally Posted by pdjafari

I’d hope you’d first address paid customers orders before advertising to others but what do I know. Still waiting on mine pre-ordered in early March. It shows as the product is no longer available??!! Also still waiting on my MAD resonated midpipe. If you still don’t have stock on the order, can you please cancel my order and send me a refund?

In case you missed it, I'm not advertising items that are ready to ship but rather informing customers like yourself that the process is moving along. You've been waiting since March, but some other customers have been waiting longer, so they will receive their orders first.

Regarding the item not being on the website, we updated the link and the item listing to make it clearer for customers. This might be why your item shows as unavailable, but rest assured, it is still on the website and remains one of our best-selling items.

If you have questions about your order, please contact me privately or email support@x-ph.com. Posting your order information online is not secure and it's best to ask first and get accurate answers rather than making assumptions.

More importantly, you posted a message and sent me an email less than an hour ago, then immediately opened a PayPal dispute without allowing time for me to respond (on a Saturday, which is not a business day). You are disputing the full amount of $1385, despite having received other items from your order and only paying $1234 for the item still to ship.

You must either return the items you received or modify the dispute. Typically, it’s best to give the vendor a couple of business days to review your request and process the refund.

[pdjafari]

Originally Posted by mike@x-ph.com

In case you missed it, I'm not advertising items that are ready to ship but rather informing customers like yourself that the process is moving along. You've been waiting since March, but some other customers have been waiting longer, so they will receive their orders first.

Regarding the item not being on the website, we updated the link and the item listing to make it clearer for customers. This might be why your item shows as unavailable, but rest assured, it is still on the website and remains one of our best-selling items.

If you have questions about your order, please contact me privately or email support@x-ph.com. Posting your order information online is not secure and it's best to ask first and get accurate answers rather than making assumptions.

More importantly, you posted a message and sent me an email less than an hour ago, then immediately opened a PayPal dispute without allowing time for me to respond (on a Saturday, which is not a business day). You are disputing the full amount of $1385, despite having received other items from your order and only paying $1234 for the item still to ship.

You must either return the items you received or modify the dispute. Typically, it’s best to give the vendor a couple of business days to review your request and process the refund.

One of your above messages says “we have a couple left in stock” back on 05/15. I understand I may have “rounded up” the items to include taxes as PayPal doesn’t equate the math. Also I did DM you and received a response to email “support” about my order. So do I need to still talk to support, or are you the one handling the order?
I did dispute on a Saturday and understand most businesses don’t operate on the weekend. But I don’t think I’m being unreasonable since your above posts insinuate “product in stock availability” yet my order from 2+ mos hasn’t been shipped.

I’ve also done recent business with many other sponsors including IND-Distribution , EAS and never had issues. This is my first time having to preorder parts and not receive updates on the items.

[mike@x-ph.com]

Originally Posted by pdjafari

On of your above messages says “we have a couple left in stock” back on 05/15.

Did you bother checking which item number that is? Maybe that was for the rears which you already received.

Originally Posted by pdjafari

I understand I may have “rounded up” the items to include taxes as PayPal doesn’t equate the math.

Then, change your dispute amount; saying this on the forums and keeping it the same on PayPal does not help. I already sent you an offer on PayPal with the correct amount; all you need to do is accept it.

Originally Posted by pdjafari

Also I did DM you

and received a response to email “support” about my order. So do I need to still talk to support, or are you the one handling the order?

You sent me 1 dm , two emails and posted on here, all at the same time. Saturday morning, less than an hour ago. Support handles all existing orders, but im more than happy to answer customers, i dont need to tell you this as you sent me dm before and i answered you.

Originally Posted by pdjafari

I did dispute on a Saturday and understand most businesses don’t operate on the weekend. But I don’t think I’m being unreasonable since your above posts insinuate “product in stock availability” yet my order from 2+ mos hasn’t been shipped.

LOL, not being unreasonable at all! You made assumptions, sent a DM, two emails, and posted on Saturday morning, then opened a dispute—all within the span of an hour. You usually DM and get a quick response, so there was no need for all this instead of waiting for me to respond. But no, you're not being unreasonable at all. Thank you for being so reasonable.

FYI, I'm not asking you to keep waiting. If you don’t want to wait, I understand, and I’m not calling you unreasonable. But if you decide not to wait, just send me a DM like you always do, and I will take care of it. Please don’t open a dispute or post public messages within an hour on a Saturday morning.

[pdjafari]

Originally Posted by mike@x-ph.com

LOL, not being unreasonable at all! You made assumptions, sent a DM, two emails, and posted on Saturday morning, then opened a dispute—all within the span of an hour. You usually DM and get a quick response, so there was no need for all this instead of waiting for me to respond. But no, you're not being unreasonable at all. Thank you for being so reasonable.

FYI, I'm not asking you to keep waiting. If you don’t want to wait, I understand, and I’m not calling you unreasonable. But if you decide not to wait, just send me a DM like you always do, and I will take care of it. Please don’t open a dispute or post public messages within an hour on a Saturday morning.

Accepted the refund & thanks. Also, AFAIK the rears have never been out of stock.

[mike@x-ph.com]

Originally Posted by pdjafari

Accepted the refund & thanks. Also, AFAIK the rears have never been out of stock.

Rears were drop shipping from the manufacturer directly for the longest time. We finally processed all the pre-orders and had extra ones to keep in our stock (it's gone now, so we are back to drop-shipping them directly).

All the fronts that we received had already been pre-ordered as far back as September.

[pdjafari]

Originally Posted by mike@x-ph.com

Rears were dropped shipping from the manufacturer directly for the longest time. We finally processed all the pre-orders and had extra ones to keep in our stock (it's gone now, so we are back to drop-shipping them directly).

All the fronts that we received had already been pre-ordered as far back as September.

Interesting I ordered front/rears at the same time in March and the rears arrived ~ 10-12 days after

[mike@x-ph.com]

Originally Posted by pdjafari

Interesting I ordered front/rears at the same time in March and the rears arrived ~ 10-12 days after

Right when you ordered, rears were in stock; now, two months later, we did not have any left, so when they got back, we announced it.

[forcefed]

Hard to believe ebc still can't make enough pads for our cars.

[HP Autosport]

We just received another shipment of pads. After filling out all the backorders, we have two sets(front and rear) left. We are not breaking these up. Order directly on our web store or PM with any questions.