01-21-2022, 03:33 PM | #354 | |
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01-21-2022, 03:35 PM | #355 |
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Gee, we don’t know call the dealer, great no effort response.
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01-22-2022, 04:54 AM | #357 |
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Build week 1 headed to SoCal
Anyone else build week 1? I've been tracking some ships and looks like ill likely be loaded up on ship name porgy. Hoping to receive the vehicle early March. Who else has some status updates our tracking tips?
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01-22-2022, 05:31 AM | #358 |
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I see porgy departs Bremerhaven on Jan. 24 and Tijuca on the 30th. Both unload at Oxnard/Hueneme. How long have you been at port?
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01-23-2022, 04:04 AM | #359 |
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02-10-2022, 12:13 PM | #361 |
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Sent out emails to BMWNA and called BMWNA Customer Relations too as others have done. In short, I have explained that emailing or calling back with "contact the dealer" or not having an answer will not be acceptable. I have clearly explained that someone needs to contact a person in distribution in Germany that has authority if necessary and get me a date that can be achieved that the car will be delivered.
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02-11-2022, 09:51 AM | #362 |
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BMW customer relations called back. A predictable waste of everyone's time. No answers were given other than "I am a customer support person for AFTER the sale". "I can file a complaint with the dealer if you wish".
Understandably BMW or any other manufacturer may not have much of a before-sale customer service team, that is the dealer's role. This would be fine if BMW provided useful information the dealer could share with the customer, but it seems that is not the case. Hurry up and wait. I did ask the agent that called me back if he was aware of the others in the same situation, it is apparent many have called in and nobody in the customer service area seems to care to attempt to get any answers, "that's not my role". Certainly not proactive and not reactive either regarding customer satisfaction. Fail. BMW must figure the people that are upset with their lack of response are already not happy so it must make no difference if those same people are even more upset. My point with Colin (who called back) was how many people need to call with the very same issue before somebody says even though this is not our role lets try and help. |
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02-11-2022, 10:52 AM | #363 | |
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02-14-2022, 09:20 AM | #364 |
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213 days since placing my order on July 16. 94 days and counting in QC purgatory. Week 45 M4CX.
Last edited by mjbernatz; 02-14-2022 at 09:21 AM.. Reason: correction |
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02-15-2022, 03:30 PM | #366 |
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According to BMW my car is in Antwerp (belgium), but it has been there for 15 days, I'm starting to get scared. because we have always had wrong information about production and delivery dates! we are always being deceived!
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02-21-2022, 09:38 AM | #369 |
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101 days in QC and counting. '22 M4CX Week 45 build. I sent an email to Seema at BMW Customer Support to make her aware of my 100 day milestone. I also informed her that I was aware that she has offered the 1-day M Performance Driving School to some customers (I've not received this yet). I let her know that I was not interested in this, but asked for a $1,000 credit for the purchase of my M4 to compensate me for the delay & frustration. Will keep you posted.
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02-21-2022, 09:45 AM | #370 |
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Drives: 2022 Aventurin/SS G82 xDrive
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I was really close to ordering an individual color (Wildberry), but I didn't want to wait the additional time for it. Probably would have had that car by now.
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02-21-2022, 10:21 AM | #371 | |
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Curious to hear more about anyone receiving some type of compensation for the delays. |
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02-25-2022, 07:59 AM | #373 |
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Drives: 2022 Aventurin/SS G82 xDrive
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No change for me, Day 105, and I just sent another email to Mackensen and Van Meel (not that I'll get a response, I never have).
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