Quote:
Originally Posted by Brendan///M
The other day I was talking to Genius and they said my BMWNA case manager would absolutely be able to arrange a loaner until the issue with the stop sale is resolved, and also implied they could open up a new production slot since my dealership has no remaining allocations. Finally got a hold of my case manager at BMWNA just now. She said that is not something they do and offered no concessions whatsoever. I explained that I turned in my lease last week as soon as my new car arrived and I'm really in a bind due to the stop sale and she basically said "oh well, find a different car." I understand these things happen but the fact that they are leaving me stranded really sucks. Dealership was nice enough to give me a beautiful loaner but only for 10 days. Back to the drawing board.
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That absolutely sucks. Fingers crossed you can get to someone that will actually make this right for you. Keep escalating with BMW.