Quote:
Originally Posted by LuvMyE92
Unfortunately, far too often, we know more about these cars than the poor folks who run the helpdesks and who are first level support.
Don't even get me started on the genius thing. Maybe it's German irony?
Best of luck, OP. Sounds to me like you need to escalate it within BMW. Use your local service department to put you in touch with your regional technician.
|
Thanks! Its extremely frustrating. My frustration isn't even with the fact that it doesn't work. I understand as an early adopter that I will experience hiccups. My frustration is entirely with BMW customer support and how poorly trained their on-call reps are.
