Quote:
Originally Posted by TheDrivenGarage
I think he is justified to comment here, and share his experiences. Why are people making excuses for Vorsteiner (or any manufacturer). Customer service matters, and more companies need to focus on that rather than just scaling as fast as possible, especially in niche products/ communities. It’s hard to separate the influencer hype from real world experiences at times, so I appreciate Custom Install commenting. It’s annoying to tear down your car, get in the middle of a project, and stuff isn’t correct and no one gets back to you. That is exactly the job of the manufacturer and their information should be on point. I am not sure why we say it’s ok to get products with the wrong hardware, or missing elements, or without proper/ correct information, and we should just shut up and wait. Nope.
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Seems like we’re on the same page, thank you.
I’m not expecting anything exceptional, I’m expecting a part that’s ready to go.
When I read their post last night it hit a raw nerve, why?
Because it was heavy on the ‘no cutting, OEM fitment and we care about your car’ points.