Quote:
Originally Posted by Vorsteiner
The client has received an apology from multiple members of our team. For A) the part not fitting properly but B) and we think the bigger issue of our response team not getting back to him sooner.
We aren’t the cheapest product on the market but what set us apart is our customer service and in this instance we fell short. Our team is working with the client directly and will get this resolved for him and any future orders.
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I love when companies “apologize”. Brands love to make promises, and when they fall short, words are cheap. Making things right and paying for the time and frustration is where real brands stand out.
This isn’t like someone accidentally put mustard on a $5 foot long at Subway. That’s a “sorry”. This is where an expensive product, that supposedly should fit perfectly, had to be cut up to work. Not sure how better customer service fixes a faulty product?
