This made me laugh... "Business manager (who is almost always the best salesman in the dealership)".
^That's so spot on. I'm in sales and the Business Manager at my dealership pulled out all the stops to try to get me to buy the wheel/tire, extended maintenance, ceramic, etc. She was trying to sell me on like $10K of extra crap and she really tried to take me to the mat, it was uncomfortable. This dealership now adds $1,400 to every car for ceramic and you have to negotiate out of it, which I did. I feel like there's so much transparency with car pricing that the dealer add-ons are the final frontier for them to maximize profit.
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