Quote:
Originally Posted by KoenG
This is even worse than the Topgear article!
“I never go to clinics because comments can be brutal and not enjoyable. I wait for the final global evaluation on feedback - and we do it with social media. We look and analyse the data, where does it come from? Is it loved? Which market did it come from? Social media is analysed as well, but we don't know if there are real customers behind those comments but we know they are real voices so we listen.”
So they don't even do clinics. I wondered how it was possible that they have missed this in the process, it's just because they don't capture any criticism until it is revealed! What a bunch of idiots! The disaster becomes even more confronting now!
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Yup. It's a wonder they would even let the fact that they have these types of thoughts out in to the public.