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When I call Genius, I say "no" when the automated service asks if I'm calling about a lease or loan, hit 0, then hit 0 again, then input 2022 for the MY I'm calling about, say "yes" to the automated system confirming the year, and then get connected to a live agent in about a minute or so after first dialing. I might've missed a step but that's generally how it goes.
When dealing with an automated system, most of the times, hitting 0 eventually gets you to a live person. In Genius' case, you just need to know the right combination of 0.
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Dakar Yellow G80 M3
Ivory White Interior
@dakar.g80 #savethemanuals
Gone but not forgotten: 991.1 GT3, F80 M3 ZCP, E46 M3
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