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Wow, that's nuts. At BMW of Catonsville I've never had to wait more than a minute or two for an SA (assume you meant SA, not CA)? And if yours isn't available, I don't see why another one can't get you processed? It's not like they're paid by commission?
(And I also turn the engine off after driving into the service bay... mostly to avoid filling up that tunnel with carbon monoxide until they move it.)
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