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Originally Posted by Poffman
FWIW I reached out to the owner/founder of MSS on LinkedIn and filled him in on how this has been going. He was immediately responsive and he has been super helpful and wanting to fix this right away. He is not happy with the way all this was handled. What a fiasco this has been, I am so glad it's (hopefully) now going to be all behind us.
Update - we're closed out here. MSS did the right thing (finally) - there was clearly a communication breakdown where the owner of MSS wasn't aware.
2 months of discussions went nowhere, within an hour of messaging the owner of the company on LinkedIn I had more than I was asking for in my PayPal. So glad to put this crap behind me and move on.
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Glad to hear. Did they provide any details on what was causing the issue?