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Well, any dealer mechanic that says it’s normal, if one side does it and the other doesn’t, guess what? It’s not normal, one side is defective. If they argue against that troubleshooting, find another dealer and also call BMW USA and complain about that place.
You should be able to still hear (the motor part) on the passenger side still engage with hill assist on even if the driver side is unplugged. That’s pretty much all the proof you’d need if you run into a complete idiot mechanic or dealership.
Anyway, good luck. Also, I hope you didn’t take my previous message to be mean. It wasn’t meant like that. One last thing… if they’re really stupid and still don’t replace it with all the evidence you’ve given them, tell them you consider it a safety issue since it’s brakes and ask them if they’re saying they’ll assume all responsibility if something bad happens and you decide to sue them? See if they want to document that in writing on your work order/receipt or just simply file a warranty claim with BMW and get paid by them for all the work and parts and have no liability issues. Seems like an easy decision to make…
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