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In all honesty, the only reason to call Genius for anything during build process after you're scheduled for production is to get your shipping carrier info...otherwise, your CA will give you the same info they do and you'll get a faster response.
Genius will have no information about how long you'll are/will be stuck in QC or at the VPC. Just watch your BMW Garage, and once it flips to "In Transit" the first time after leaving the factory, then you can call and get the shipping carrier info to track it.
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