Quote:
Originally Posted by RW Carbon
Every piece is quality checked before we ship it. However, we did make a mistake and did not see the defect. We quality check the parts inside a warehouse and sometimes defects can only been seen in sunlight. This is one of those times, since we requested a photo in the sunlight to see the issue and your PPF installer did not see the defect either.
It is not the first time we accidently sent an item that had an issue but we always make it right and replace the item free of charge. I understand this can be a inconvenience and we do apologize.
You would not be paying for shipping. We always provide a pre-paid return label. We try our best to keep all of our parts in stock but we do have thousands of items to it is inevitable that parts run out before we can replenish our stock levels.
If you ever want to revisit us replacing the spoiler for you please feel free to reach out on here and I can help you out with that.
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Everyone can make their own choice based on your response. RW stands so little behind their product that even after publicly displaying my text message and admitting the part was not to standard they would rather have the customer without a spoiler, for months on end, than to step up and actually provide customer service. We are talking about a part you sold me retail for $380. You are PETTY and should be sending me a replacement part to avoid me further aggravation, time, money, car with no spoiler ect. Not interested in the complexities of your return policy.
EDIT: Since you have wasted my time and money I will choice to be petty and share my honest experience (corroborated by you) for others to make an informed choice. Even if you sent me a new spoiler, at this point, I would not delete my posts.