Quote:
Originally Posted by Dieingbreed
Malakai - You told me, prior to ordering that every part is inspected in your CA location prior to shipping. Obviously that was a lie, just like your new explanation about it being handmade being the reason that it looks terrible.
Now, to be clear, what you have offered me is also unprofessional although you think helpful somehow. The offer is for me to take my car back to the PPF shop to pay him to uninstall. Spending at least a day of my time doing so. Then I need to pay to ship the POS back to you. Then I need to wait 2 weeks turn around minimum but likely way more since nothing you have advertised online is actually in stock. Then I have to pray you actually send a quality part and either reinstall myself of pay to have done.
What you should have done, since you are the screwup that provided the bad experience is send me a new piece and let me then send the POS back with a prepaid return label.
RW Carbon is a mickey mouse reseller of Chinese Garbage and I will advise anyone to stay away.
And no, its not worth the money to deal with you, but I would like to save others from the BS you provided.
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Every piece is quality checked before we ship it. However, we did make a mistake and did not see the defect. We quality check the parts inside a warehouse and sometimes defects can only been seen in sunlight. This is one of those times, since we requested a photo in the sunlight to see the issue and your PPF installer did not see the defect either.
It is not the first time we accidently sent an item that had an issue but we always make it right and replace the item free of charge. I understand this can be a inconvenience and we do apologize.
You would not be paying for shipping. We always provide a pre-paid return label. We try our best to keep all of our parts in stock but we do have thousands of items to it is inevitable that parts run out before we can replenish our stock levels.
If you ever want to revisit us replacing the spoiler for you please feel free to reach out on here and I can help you out with that.