Quote:
Originally Posted by RW Carbon
We do apologize for sending a defective item. All of our parts are made by hand so sometimes there are pieces that should not have passed QC. However, we never said you had to pay for anything. We were going to swap the trunk spoiler for free but there was a wait for more. We even offered to switch to another style but you said it was too much of a hassle.
I have attached a screenshot of the text messages you had with Malakai.
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Malakai - You told me, prior to ordering that every part is inspected in your CA location prior to shipping. Obviously that was a lie, just like your new explanation about it being handmade being the reason that it looks terrible.
Now, to be clear, what you have offered me is also unprofessional although you think helpful somehow. The offer is for me to take my car back to the PPF shop to pay him to uninstall. Spending at least a day of my time doing so. Then I need to pay to ship the POS back to you. Then I need to wait 2 weeks turn around minimum but likely way more since nothing you have advertised online is actually in stock. Then I have to pray you actually send a quality part and either reinstall myself of pay to have done.
What you should have done, since you are the screwup that provided the bad experience is send me a new piece and let me then send the POS back with a prepaid return label.
RW Carbon is a mickey mouse reseller of Chinese Garbage and I will advise anyone to stay away.
And no, its not worth the money to deal with you, but I would like to save others from the BS you provided.