Quote:
Originally Posted by mike@x-ph.com
Im confused as well with their last response. It suggested that no refund is possible because it's been over a year, even though no refund was granted initially when the item was still within one year. I'm uncertain if this discrepancy is due to a policy change or a misunderstanding in the most recent communication.
Thank you for your understanding and support throughout this process. I will do my best to try and get us a refund.
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My order also didn't ship until 4/9/22, with a couple weeks for first warranty and this failure happened a couple weeks before I brought to yalls attention on 5/1/23 after confirming its the issue. He should consider me within a year if that's his new policy.