[Asmooth0101]

I am writing to express my extreme displeasure with the service i received today. i had a 9am appointment. i arrived 5 mins early. i was told to wait in the waiting room until my CA came by. at 9:45am, no one had come by, so i inquired. they said just a few more minutes while he finishes up with a customer. 15 mins later, still no one. i asked for my keys and indicated i would take my business to bmw of silver spring or passport bmw. to top it off, they left my 2022 m3 comp running the entire hour in the service lane. take your business elsewhere!