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Do you see an option for the digital key in your car? Car -> Settings -> Doors/vehicle access -> Digital key
If you don't, then perhaps your car didn't come with it. If you do see it, I would delete your app and then re-install it. Restart your phone as well.
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2001 330Ci (sold)
2007 335i (sold)
2008 E90 M3 (sold)
2015 M3 (sold)
2022 G83
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